Many businesses need to know what their customers think and want, but getting the answers to their pressing questions isn’t as easy as it seems. Learn how to get the information you need to run your business more effectively
One way to compete with big businesses is through the quality of customer service that you provide. Big businesses can be cold and impersonal, and home businesses can give their clients better attention and customer care. Unfortunately, that is not often the case. There are home businesses that suck at providing customer service.
As a home business entrepreneur, appointing a full-time in-house receptionist may be a harder alternative. Many instead opt for a virtual receptionist to handle important customer calls. Though handling these calls on your own immediately makes sense; a closer look at issues may reveal more information and help you make the right decision.
How you answer the telephone can make – or break – your business. The telephone is a powerful sales medium for your business. It is a great tool to generate more sales and keep existing customers. It can serve as the gateway for prospects to make a purchase or use your service. How are you answering your telephone?
In The Wizard of Oz, the title character is beloved and revered by all the people in that magical land over the rainbow. Yet when you look at it from a small business/customer service perspective it’s really hard to understand why. In fact, the Great and Powerful Oz is probably one of the best examples […]
Check out your competitors. You don’t operate in a vacuum. Hence, it is important that you take time to see what your competitors are up to. Big businesses have departments dedicated solely to understanding the competitive landscape. Just because you don’t have dedicated manpower to find out what others are doing doesn’t mean that you […]
Your business is only as good as the number and quality of customers you bring to it. Customers are the lifeblood of your business, and you need to always review how you are getting customers, and more importantly, how you are keeping them as customers. Some questions you need to think about: How well are […]
Whether you run a lawncare or tutoring or cleaning business, here are some ideas on how to get customers for your service business: 1. Many service businesses advertise in local ad magazines and coupon services such as ValPak. Study your competitors’ ads particularly their offers and come-ons for first-time customers. Offer free services that would […]
According to Bob Livingston, author of the book “How Do You Do … What Do You Do,” excellent service is “… all about finding ways to make the other person you are serving feel good about your product or service, your company and themselves because they feel good about dealing with you.” He offers what […]