RSSCategory: Customer Service

How to Interview Customers and Get the Answers Your Business Needs

August 23, 2012 | By | 1 Reply More
How to Interview Customers and Get the Answers Your Business Needs

Many businesses need to know what their customers think and want, but getting the answers to their pressing questions isn’t as easy as it seems. Learn how to get the information you need to run your business more effectively

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Is Your Home Business Delivering Quality Customer Service?

September 9, 2010 | By | 4 Replies More
Is Your Home Business Delivering Quality Customer Service?

One way to compete with big businesses is through the quality of customer service that you provide. Big businesses can be cold and impersonal, and home businesses can give their clients better attention and customer care. Unfortunately, that is not often the case. There are home businesses that suck at providing customer service.

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Should You Opt for Virtual Receptionist Services For Handling Your Important Customer Calls?

August 12, 2010 | By | 3 Replies More
Should You Opt for Virtual Receptionist Services For Handling Your Important Customer Calls?

As a home business entrepreneur, appointing a full-time in-house receptionist may be a harder alternative. Many instead opt for a virtual receptionist to handle important customer calls. Though handling these calls on your own immediately makes sense; a closer look at issues may reveal more information and help you make the right decision.

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Are Your Telephone Manners Turning Off Customers?

July 24, 2010 | By | 5 Replies More
Are Your Telephone Manners Turning Off Customers?

How you answer the telephone can make – or break – your business. The telephone is a powerful sales medium for your business. It is a great tool to generate more sales and keep existing customers. It can serve as the gateway for prospects to make a purchase or use your service. How are you answering your telephone?

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Oz Was No Wizard at Customer Service

January 8, 2010 | By | Reply More
Oz Was No Wizard at Customer Service

In The Wizard of Oz, the title character is beloved and revered by all the people in that magical land over the rainbow. Yet when you look at it from a small business/customer service perspective it’s really hard to understand why. In fact, the Great and Powerful Oz is probably one of the best examples […]

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Check Your Competition

December 29, 2009 | By | 1 Reply More
Check Your Competition
This entry is part 9 of 11 in the series Home Business End of the Year Review

This entry is part 9 of 11 in the series Home Business End of the Year ReviewCheck out your competitors. You don’t operate in a vacuum. Hence, it is important that you take time to see what your competitors are up to. Big businesses have departments dedicated solely to understanding the competitive landscape. Just because […]

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Review your Customer Acquisition and Retention Strategies

December 28, 2009 | By | 2 Replies More
Review your Customer Acquisition and Retention Strategies
This entry is part 2 of 11 in the series Home Business End of the Year Review

This entry is part 2 of 11 in the series Home Business End of the Year ReviewYour business is only as good as the number and quality of customers you bring to it. Customers are the lifeblood of your business, and you need to always review how you are getting customers, and more importantly, how […]

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10 Tips to Marketing Your Service Business

July 22, 2008 | By | 2 Replies More
10 Tips to Marketing Your Service Business

Whether you run a lawncare or tutoring or cleaning business, here are some ideas on how to get customers for your service business: 1. Many service businesses advertise in local ad magazines and coupon services such as ValPak. Study your competitors’ ads particularly their offers and come-ons for first-time customers. Offer free services that would […]

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How to Provide Excellent Service

May 29, 2008 | By | 2 Replies More
How to Provide Excellent Service

According to Bob Livingston, author of the book “How Do You Do … What Do You Do,” excellent service is “… all about finding ways to make the other person you are serving feel good about your product or service, your company and themselves because they feel good about dealing with you.” He offers what […]

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