Our goal in business is to please our customers. However, no matter how hard we try, we sometimes have to deal with angry customers. Learn how to deal with angry customers.
Square allows you to collect credit card payments through your mobile phone and iPad devices. The company is shaping up as a viable alternative for small businesses, with its ease of use and friendlier fee structure. Learn whether Square is a good option for you.
Employee engagement is a shared understanding of the issues that affect the business, and that understanding leads to changes in employees’ attitudes and behaviors. If you have employees, how engaged are your employees?
The challenges facing businbess leaders today is never ending and we get caught up in the stuff necessary to accomplish the immediate task at hand and we sometimes lose site of the ultimate goal or mission. Here are seven of the most common pitfalls that will blow any leader off course:
Read some advice from Denny F. Strigl, former president and CEO of Verizon Wireless, on how to become an effective manager. One core quality he looks for in a manager is decisiveness — he wants managers to make decisions and take action. When decisions need to be made, effective managers gather the facts, analyze the situation, consider alternatives, and decide on the best course of action — and they do it quickly.
As an entrepreneur, you will constantly be faced with business challenges, and chief among them is managing change. When your small business is faced with a challenge, here are 7 steps you should take.
From Brian Tracy’s upcoming book Full Engagement! Inspire, Motivate, and Bring Out the Best in Your People, Tracy opens managers’ minds to the amazing power and bottom-line payoff of practicing the Golden Rule in all of their actions in the workplace and developing clear values, vision, mission, purpose, and goals.
Scarce resources are a fact of business life. In the wake of devastating budget cuts, furloughs, and/or layoffs, however, “normal” levels of scarcity have been exacerbated. The question for many organizations has become, “How do we move forward from here most effectively?”