Our goal in business is to please our customers. However, no matter how hard we try, we sometimes have to deal with angry customers. Learn how to deal with angry customers.
Will a home-based businesses benefit from a virtual assistant or live answering service? Read this article that explores the benefits of using a VA or answering service to provide a professional phone presence for your business.
One way to compete with big businesses is through the quality of customer service that you provide. Big businesses can be cold and impersonal, and home businesses can give their clients better attention and customer care. Unfortunately, that is not often the case. There are home businesses that suck at providing customer service.
As a home business entrepreneur, appointing a full-time in-house receptionist may be a harder alternative. Many instead opt for a virtual receptionist to handle important customer calls. Though handling these calls on your own immediately makes sense; a closer look at issues may reveal more information and help you make the right decision.
How you answer the telephone can make – or break – your business. The telephone is a powerful sales medium for your business. It is a great tool to generate more sales and keep existing customers. It can serve as the gateway for prospects to make a purchase or use your service. How are you answering your telephone?
Over the last twenty-five years I have heard more than my share of bad ideas when it comes to effective selling. Here is the worst one that I have ever come across: “Don’t be an unpaid consultant”.
Advertising is one of the most common ways small online publishers use to earn money from their websites or blogs. If you are planning on earning from advertising for your website or blog, learn some of the factors you need to consider to maximize earning potential.
In The Wizard of Oz, the title character is beloved and revered by all the people in that magical land over the rainbow. Yet when you look at it from a small business/customer service perspective it’s really hard to understand why. In fact, the Great and Powerful Oz is probably one of the best examples […]
Your business is only as good as the number and quality of customers you bring to it. Customers are the lifeblood of your business, and you need to always review how you are getting customers, and more importantly, how you are keeping them as customers. Some questions you need to think about: How well are […]
“Great Harvest Bakery in Burke, VA” We often hear of small businesses deathly scared when big boys – particularly Wal-mart – come to town. And they have every reason to be: big businesses have deeper pockets, offer wider goods selection, and have tighter relationships with suppliers that allow them to give deep discounted prices. So […]