The goal of every business is to be successful by gaining new customers and retaining old customers. A crucial way of achieving this end is through Business Intelligence. Understand what business intelligence is and how you can use it for your small business.
Your customers, or would-be customers, need to be informed and reminded of what added values you provide them — extras that can save them money, time, and aggravation. Yet too many business owners and managers can be ignorant of what those competitive advantages are.
Knowledge Management is the management buzzword of the year. But what does it really mean? Our guest author provides some pointers and definitions to help you understand what KM is all about.