In this day and age, if you own a business, it’s critical for you to have a well-run, up-to-date website. The majority of your customers or clients will rely on information on your website to make a purchase, use your services, or to do business with you in general. If you don’t have a website, you’re alienating a large portion of your customers who might not think you have a … [Read more...] about 3 Major Reasons Your Business Should Have a Website
Below is an excerpt from the book How to Sell More Online: 40 Tips for the Small Online Entrepreneur Live chat is an effective tool in selling online. According to Forrester Research, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” Live … [Read more...] about Using Live Chat for Your Small Business eCommerce Store
There are plenty of startup concerns you may have, when you’re first getting your new business going. And when you’re looking at building a website for your company, you’re now faced with a multitude of questions about how to create and setup one up. With so many options out there it can certainly be confusing and some options can very costly. Some questions you might be … [Read more...] about 4 Reasons Why You Should Choose a Free Website Builder
We have the discussion at least once a week. It starts like this: My husband (grumpy): "You've been in there over an hour. Come out and spend time with us!" Me: "I will. As soon as I finish my email." Him (angry now): "You spend too much time on things that aren't important. You should just concentrate on the stuff that will bring in more money." At this point … [Read more...] about How Responsive Are You to Emails?
For small businesses on Main Street, Park Avenue, 42nd Street, etc (real businesses) - it's VERY EASY to have great customer service and interaction. You really can't help it! As long as you've got a ready smile, firm hand shake and can resolve customer problems satisfactorily - you'll probably do just fine. However, online - you are dealing with nameless and faceless … [Read more...] about How to Provide Online Customer Service