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If you are going to survive and be a long-term success in business, then
you need to be aware of the most common mistakes and pitfalls that can ruin
your best-laid plans. Here are the ones to really watch out for:
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1. Inability to
reach desired sales goals.
If you are not making the kind of sales that you need, your losses
multiply as you find it difficult to meet your fixed costs requirements,
such as payment for your inventory and overhead.
What to do: While you may not have sold anything before, now is the time
to get your chin up and learn those selling techniques. You simply have no
choice: don’t sell and you may be forced to close the business.
One strategy you can also use when sales (and profits) are low is to cut
prices. This could attract customers, helps cover your costs, and buys time
until your business rebounds. A price cut can also boost sales quickly,
especially when there is no money for advertising or other promotions.
However, the downside of this strategy is that you may find it difficult
to increase your prices back to its original level. Consumers may even peg
you into the “cheap” category, thus putting your hard-earned image at
risk.
2. Wallet is
not big enough.
You gather all the resources you can to start a business you withdrew
all your life savings, borrowed money from your parents, even “maxed-out”
your credit cards. When you open for business, alas, you find that customers
and sales can be pretty elusive. You wait, and wait, and wait, but cash is
running out. Without money coming in, you decide to cut your losses and
close down the business.
What to do: The first step to addressing the problem is to review how you
performed against your business plan. Did you spend beyond your planned
expenditures? More often than not, your problem lies in a genuine misguided
and unrealistic expectation of finance.
Try to explore other avenues of financing your business, even opening
yourself to accept equity financing where you will be required to sell an
ownership interest in the business in exchange for capital. Your choices may
be to build the business yourself and push it to success, then later sell
your interests for a fair profit; or be repeatedly frustrated in attempts at
financing a business that cannot achieve its potential because of
insufficient capital.
3. Product has no sizzle.
Your success depends on whether you provide products or services with
value to your customers. Many small business entrepreneurs fail to
effectively communicate to their customers the benefits of their products or
services. This is particularly true of many home-based Internet
entrepreneurs, who have been misled to believe the myth that “if you build
it, they will come.”
What to do: The acceptance of your products will depend on how well you
are able to represent your business in the minds of your customers. If you
know that you offer good quality products or services with value, the next
step should be to get that information across your target market. Generate
customer interest in the product through advertising and promotions.
4. Marketing
and advertising fails to elicit response
You must develop effective strategies to market your business. But is
your marketing plan working, or are they just a waste of
time and resources?
Many business owners, in an attempt to save on costs,
develop their own marketing campaigns only to fail in their intended purpose
of bringing in more business or achieving "top-of-mind-awareness"
in the mind of the customer. Their campaigns become ineffective, in the
sense that it suffered from unbelievability, an irrelevant message, market
saturation, and/or improper niche marketing. They spend time and resources
on wrong advertising medium.
What to do: To achieve your marketing and advertising goals, you need to
have an effective message, market position, and adequate funding. An
advertising message that is "believable and relevant" is the key
to promotional success. When you have the right thing to say in your
promotion, you will drive sales. And when the right message is also unique,
it becomes even more effective.
5. Failure to
adapt to changing market conditions
Changing market conditions may include downturn or upswings in the
economy, heightened competition, or even common business risks such as Web
site business interruption or calamities. It may mean changing neighborhood
profiles, where once thriving areas full of walk-in customers are now
deserted. When these changes strike, you may find your business ill-prepared
to cope and survive.
What to do: Stay abreast of the rapidly changing business environment by
reviewing your company’s business strategy. If you determine that your
current strategy will not work, overhaul your business focus, if necessary.
It is important that you study your customers thoroughly so you can track
customer preferences and buying trends. This will help release your company
from the economic ups and downs.
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6. Poor management
Poor management ranks high among the reasons for the failure of many
small businesses. It may cover anything from the inability to manage people,
security, financial aspects, marketing or customer relation aspects of a
business.
One of the most neglected and poorly managed aspects of small business
operation is security and loss prevention, particularly for businesses with
employees. According to U.S. Department of Commerce statistics, employee
dishonesty alone causes 30 percent of all business failures. The lack of
security could affect employee morale, productivity, as well as customer
goodwill. Irreparable damage occurs when a company’s employees victimize
customers or other members of the public.
Poor credit management is another common source of the downfall of many
businesses. The failure to handle credit well is often the precursor of many
cash flow problems.
What to do: Starting a business is a different ballgame from managing
employees. Some people are better off starting businesses, rather than
dealing and managing other people. If you think you do not have the talent
to manage people, hire someone who can oversee employee management and focus
on the areas that you do best.
You also need to consider implementing measures to safeguard your
business assets, such as inventory, equipment, supplies, cash, and yes, your
people. Physical protection of employees and customers is crucial, but often
overlooked.
To handle credit management problems, you can review your customer
invoicing policies, possibly shifting to a strategy where each invoice carry
a 'pay by' date as well as the pre-determined payment terms instead of
invoicing in a set pattern. Also watch out for your creeping overheads
cancel forgotten subscriptions, hunt down direct debits, change how you buy
things, etc.
7. Lack of know-how
Many small businesses perish because the entrepreneur simply lacks the
know-how in a particular aspect of business. This is particularly true for
sole proprietors who must learn how to wear many hats. You may be good in
creating your crafts, but you may need help in setting up your accounting
system or distributing your products. Or you may have an idea where to find
additional financing, but lacks the skills to network in the mainstream
capital sources.
What to do: Get a board of advisors, or consult a mentor. You may not
need a full complement of a formal board of directors, but your business
will benefit from the advice of 2-3 people who can provide you with the
knowledge in areas that you need help. These people can be your family or
friends, as long as they can give you honest assessments of what they think
you are doing and where the business is heading.
Or you can hire on a
retainer basis some professionals in your area, such as a small business
lawyer, an accountant, or a business consultant. You can also seek the help
of business counselors such as the Service Corps of Retired Executives
(SCORE), who can provide you with experienced counselors in your field.
8. Wrong location
Location plays a key role in the success of many small businesses;
particularly those engaged in retail and hospitality businesses. These
businesses need a location that is appropriate, visible and attracts
significant traffic. Restaurants and retail stores need a location where
there is sufficient parking, a good flow of walk-in and drive-by traffic,
and little competition.
For home-based entrepreneurs, location depends on the zoning restrictions
of the area. You may insist on operating the business from the comforts of
your home, but zoning laws (and neighbors) may disagree with you and prevent
you from operating the business.
What to do: Before deciding on the location of your business, study the
area carefully. Review the population information and see if it matches your
market. Is the population increasing, declining or stable? Check the
progressiveness of the business community, gauging how open the community is
open to change and whether retailers are open on Sundays. You also need to
know the business trends in the area for the past year, and the number of
new businesses that opened as well as those that have closed recently.
If you are operating a home business, be sure to check with your zoning
authorities.
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