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The recent terrorist attacks here in the US have caused many companies and
individuals to rethink how they want to market to and work with others. As a
result, web-enabled presentations and or collaborations are finally coming of
age the technology works with a minimum of hassle, it’s an efficient way to
give marketing presentations, hold meetings, provide training and do product
demonstrations. The cost savings can be significant, especially when contrasted
with all of the burdened costs of holding conventional meetings; i.e. travel,
hotel, transportation, facilities and “time out of the office issues.”
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Here
is a quick primer on some baseline issues to consider when weighing the
effectiveness of virtual marketing presentations and meetings.
1)
There are a broad number of
vendors, although the “virtual presentation
and meeting” market segment has undergone consolidation in the last few years.
I’d recommend assessing these four market leaders:
- www.webex.com (well
established with diversified terms of services)
- www.placeware.com (corporate focused)
- www.centra.com (provides a good client plug in that enables Voice over
IP (“VOIP”) communications
- www.raindance.com (emphasizes teleconferencing).
2)
PC configuration, Internet access and firewall issues all need to be
considered when your assessing the effectiveness of this process and technology.
Port settings need to be “tuned” or optimized, the PC must have multimedia
capabilities if your using VOIP, just about any speed of internet connection
will work, but the experience for the attendee can vary depending on the
connection speeds and how “heavy” your presentation is with graphics.
3)
Web presentations offer a lower cost model versus traditional
presentations or meetings, but there are burdened costs for web-enabled
marketing phone conferencing can be anywhere from $.15-35 per minute per
user, presentation uploads for a standard power point presentation (which is the
defacto app for virtual presentations), can cost $10-30. per presentation, costs
per attendee can vary tremendously but average $50-500. per session, depending
upon the number of users.
4)
One of the most expensive parts of virtual meetings is always the
teleconferencing component. All of the market leaders have some VOIP component
(voice over IP) but most are not publicizing this technology or service, as they
don’t want to cannibalize a significant contribution to their revenue streams.
One exception is Centra they are offering VOIP integrated services with their
standard web presentations or meetings. The audio quality is good, analogous to
voice quality of a standard cell phone call but there is a client download
(small under 250K) to deal with and you must have a multi-media enabled PC.
5)
Some web-enabled presentation challenges include the need to keep people
involved you can do this easily by leveraging the chat capabilities, dynamic
polling, and standard Q&A components built into the application. The higher
their interest level (as in real world meetings) the better your meeting or
presentation will be.
6)
Marketing presentations can be easily archived and made available to
others on a 24/7 basis this archiving can include the standard presentation,
enhanced with video or audio components, depending on the sophistication of your
presentation. Be prepared to pay an extra charge for this but the marketing
ROI can be significant, especially when you factor in how little most companies
charge for an archiving service versus your front end costs.
7)
Virtual marketing enables a whole set of web-enabled processes you will
have the ability to easily capture your prospect/customer’s e-mail address and
standard contact points via a registration process, involve them and capture
preferences via polling in your presentations and “push” follow up
communications during your presentation/meeting or later. But, it’s very
important to include standard “privacy” statements in your materials and
adhere to them as you move forward through your business processes.
8)
How does video conferencing impact your assessments of web-enabled
presentations or collaborations? This depends on your budget, number of people
attending the presentation, presenter and attendee locations and other
intangible that are specific to your business. In general, video conferencing
works better for very small (under five people) presentations or meetings, due
to some of the inherent challenges of this medium.
About the Author:
Lee Traupel has 20 plus years of marketing experience He is the co-founder of
a Northern California and Brussels Belgium based, privately held, Marketing
Services and Software Company, Intelective Communications, Inc.
http://www.intelective.com .
Intelective focuses exclusively on providing services to small to medium sized
companies that need strategic and tactical marketing services.
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