"I hate sales pitches!" You may have felt this way yourself or heard others
say it. If it's such a common response, what's the best way to organize your
marketing to attract new clients and customers?
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While getting all aspects of your marketing right can be complicated, the
simple truth is that you can attract many more clients and be far more
successful by doing just one thing.
To get the attention of your prospects and gain their trust and their
business, base your marketing on the way your prospects make buying
decisions. Just as a sweater needs to fit its owner, your marketing needs to
fit your prospects.
Mirror Your Prospects' Decision Making Patterns
How do your prospects
make purchasing decisions? A research study by Enquiro and Marketing Sherpa
found that 86% of Internet users begin a search using Google. Of these, 63%
scan the search results, looking for key phrases in order to determine which
sites to visit.
If your target market doesn't find the key phrase they are looking for,
they won't contact you. It doesn't matter how long you've been in business
or how happy your clients are; if your marketing message doesn't match the
language your prospects use, tens of thousands of people will n/ever find
you. This is true even if they need and want your products and services.
First If you want people to respond to your search engine listing,
billboard ad, radio spot or business card , the handful of words you use need
to grab their attention, invest the time and effort to create a brilliant
marketing message. Tailor it to your prospects' problems and concerns and
they'll take notice.
Once you have your prospects' attention, you may want them to buy your
products and services right away, but this is not realistic. While a small
percentage of prospects with an urgent need may buy on first contact with
you or your website, the vast majority won't. The research by Enquiro and
Marketing Sherpa found over 80% of people looking to buy research a purchase
for a period of time ranging from one week to four months, with 54% taking
one to three months.
You may be doing a great job at getting attention, but if you're not
motivating prospects to contact you, your business is leaking leads. You
could be missing more than 80% of potential buyers.
Does your company have a web site? How many visitors stop by your site
each month? How many of these contact you?
If you're a small business you could easily be attracting 3,000 to 20,000
people a month. Typically, 10 to 30% of these people can be motivated to
contact you, amounting to 300 to 6,000 leads per month.
You may be attracting more leads than you need. Make sure you capture
them so you can market to them. One of my coaching clients had a web site
that was attracting 40,000 visitors each month. With a site this popular, he
should have been able to generate 8,000 leads each month. All he needed was
to structure his web site to prompt prospects to give him their contact
information. Instead he was getting an average of only 10 leads each month.
Motivate prospects to give you their contact information.
Give
them a reason to contact you. I give away a free marketing guide that
prompts almost a thousand people a month to give me their contact
information. Once you have your prospects' contact information, follow up
regularly to further establish the credibility of your firm and clarify the
value of your products and services.
Moving Prospects to Client or Customer Status
When you provide your
services or develop your products you shape them to fit your prospects'
wants and needs. Similarly your marketing needs to be shaped to fit your
prospects' buying patterns. When your marketing strategy and materials
reflects the information prospects are looking for, you'll get their
attention and their business.
About the Author:
The author, Charlie Cook, helps service professionals and small business
owners attract more clients and be more successful. Sign up for the Fr‘‘
Marketing Plan eBook, '7 Steps to get more clients and grow your business'
at http://www.marketingforsuccess.com
January 18, 2005
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