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(article continued below ...)
1. Be on time every day.
It's your business. Lead by example.
2. Don't make a habit of leaving early . Your employees will resent you if
you walk out the door at three and call them from the gym at five-thirty to
check in.
3. Don't go drinking with your assistant.
Or swap stories. Again, you're
the adult now. You need to set the example. What you do in your private time
away from the office should remain fodder for your peers, not your
subordinates. Even when you're dying to tell someone about last night's
disastrous date, resist the urge.
4. Don't ask them to do anything that is not work-related.
It's rude and
fosters resentment. This includes walking your dog, picking up your dry
cleaning, and buying your personal holiday presents, unless, of course, the
job is personal assistant.
5. Don't let them hear you on personal calls.
Again, you are the adult.
Not only will they will imitate you for months if they hear you refer to
your husband as "Dr. Love," they will feel entitled to be on their own calls
all day.
6. You are not their friend.
Be a pleasant boss, but never leave the door
open to talk about the dating drama. You will want your employee to feel
comfortable talking to you about serious personal problems (especially if
they will impact her job performance); a sick mother or child-care problem,
for example. But the last thing you can afford is to become a surrogate
therapist for employee dating or marital woes.
7. Pitch in when you can . If you have assigned what you know to be a
tedious task, such as mailing five hundred company brochures, spend at least
a few minutes pitching in. This is your team; make it happen together. A
little willingness to get your hands dirty will go a long way when you need
a really big ditch dug.
8. Do not share company financial issues or problems.
If your employees
suspect things are not going well, they will be looking for another job
before you know it. There is a whole philosophy of open-book management that
works in big public companies (the law requires it, anyway), but in small
companies you don't need your employees second-guessing your decisions.
9. If something goes wrong with a client or customer, you have to take
the blame.
As the boss, you are responsible for everything running smoothly.
If you have a problem employee, you need to monitor her closely, provide
more training, or let her go. You cannot make bad employees the scapegoats
for mistakes.
10. Manage, but don't smother.
Granted this is your business and you've
got the most to lose, but you've got to let your employees take
responsibility for their workload. Guide, cajole, pester -- don't suffocate.
Copyright © 2004 Caitlin Friedman and Kimberly Yorio
The above is an excerpt from the book
Girl's
Guide to Starting Your Own Business: Candid Advice, Frank Talk, and True
Stories for the Successful Entrepreneur by Caitlin Friedman and Kimberly Yorio (Published by
HarperResource; December 2003; $21.95US/$33.95CAN; 0-06-052157-0)
January 2004
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