Excellent customer service is key to the success of a small and home-based business. In fact, a superior customer service is your primary weapon against giant retailers and big businesses like Wal-Mart. To be able to offer excellent customer service, however, you first need to know and anticipate what your customers want. You should know how to reach, satisfy and track your … [Read more...] about Benefits of Getting Information About Your Customers
An angry customer is one of the most dreaded moments in business. Absolutely no business owner is immune to them no matter how hard they try. No matter how much they do. Human nature indicates that sooner or later a customer will get upset. Even downright angry. So what do you do? It's one of the toughest moments in business and the urge is to defend yourself. … [Read more...] about How to Handle Angry Customers
No matter what kind of business you start, whether online or traditional, it is important that you maintain control over your operation from the beginning. You must be able to assess your personnel needs, manage costs, and attract and hire good people. Most important of all, you need to have customers -- lots of it! To do otherwise spells doom for your business. With the … [Read more...] about Customers: The Key to Survival of Any Business
"Every person who has ever started a business, I imagine, thought he had a good idea. It's the smart person, and the rare person, who tries to find out the most important thing: do other people think it's a good idea?" Those words of wisdom come from Bernard Kamoroff, author of "Small-Time Operator: How to Start Your Own Small Business, Keep Your Books, Pay Your Taxes and Stay … [Read more...] about What Do Your Clients Need?