There comes a point in the life of any business owner when it seems like you are staring at a wall. Maybe sales have slowed to a crawl, maybe the work has become monotonous, or perhaps a few setbacks have happened recently. Whatever the cause, there may be a day when you are tempted to just forget the whole thing. Here are a few simple ways to overcome business setbacks and get … [Read more...] about Setbacks? How to Push Yourself Out of the Slump
Managing & Growing
How much attention do you put on internal public relations in your company? Do you reward your employees well? Do you validate the good things your executives do? Do you tell your partner, your sales team or your IT staff thank you? These questions point out the places where human nature can fall down. It can also tell you a lot about the "PR" of that person or business. … [Read more...] about Internal Public Relations: Keep Your Employees Happy
Unlock your company's most valuable resource with Business Intelligence. Remember IT? Information Technology? It seems many businesses forgot that the computer age was supposed to be about information and efficiency. Instead, the entire computer industry became about the collection of data for its own sake. In recent years the concept of Business Intelligence (BI) has … [Read more...] about How Business Intelligence Can Benefit Your Small Business
Choosing the right name for your small business can have a huge impact on its success. But what about your business phone number? Does it really matter what number you have, as long as it's printed correctly on your business cards, product literature, Web site, emails and other materials? Actually, it does. The phone number you use can have a direct impact on your business, … [Read more...] about What’s in a Business Phone Number?
"R-E-S-P-E-C-T. Find out what it means to me." Although Aretha Franklin was referring to relationships when she sang these words, they relate to the business world -- more so now than ever before. Although respect means something different to most people, there is one certainty: good customer service is at the heart of it. Here are four strategies you can use to deliver what … [Read more...] about What Customers Really Want
Is your organization one for whom "business as usual" no longer works? Whether that result is precipitated by fewer customers, budget cutbacks, employee layoffs and/or furloughs, or some other unplanned change, the point is that you find yourself having to do more with less. The question I hear most often is, "How do we operate given our new reality?" There are three … [Read more...] about What to Do When “Business as Usual” Doesn’t Work Anymore
When I first started coaching my mentor coach warned me that August and December tended to be slow months while January, April and September were the busiest months in terms of clients seeking coaches. Armed with this information, I was able to build a realistic income forecast for my business as well as plan personal downtime. Planning around my business cycles is one key … [Read more...] about Making the Most of Your Down Business Cycle
When you're a small business owner there's no "Golden Parachute", no massive severance package or stock options to cash in on and there are definitely no bailouts. The success or failure of your small business is all on your shoulders! Here's are 5 things to do if you want your business to fail when the economy is weak: Don't do anything Don't do enough Don't … [Read more...] about How to Avoid Business Failure & Increase Sales in a Lagging Economy
Could your management team be creating unnecessary employee issues that are leading to: Low employee engagement? Low employee morale? Poor productivity? Poor customer service? The need for voluminous policy and procedure manuals to ensure that the manager follows the rules? High turnover? While not so comfortable to ask, and even more challenging to be … [Read more...] about Is Your Management Causing Employee Issues and Slow Business Growth?
Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. This article shares a selection of habits and attitudes that can transform a good conflict resolver into a highly effective one. By that I mean someone who facilitates productive, meaningful discussion between others that results … [Read more...] about 5 Habits of Highly Effective Conflict Resolvers