Are your customers happy with you? It is essential that you ask the right questions to keep and retain customers.
Customer Relationship Management
What to Do Before You Fire a Client
People fire clients for a variety of reasons ranging from financial to emotional. Learn what you need to do before you fire a client.
Five Things Every Home Based Business Needs
It can be difficult running a business. Here are some of the essentials you will need to stay afloat and hopefully grow so you can retire at 60.
How SMB’s Can Benefit From CRM Tools
Customer relationship management (CRM) solutions are useful for small businesses. Learn how a good CRM solution can help you with the growth of your SMB.
How to Send Sensitive Documents to Clients
If large files or sensitive documents are part of your daily transactions, you need a special system to make sure they arrive at their destination safely and securely.
Importance of Follow-Through: Why It’s Good to Keep in Touch with Customers
Initial contact with customers is obviously very important. Without developing leads and making the initial sales contact there can be no prospects to close. However, many in sales fail to transition from contact to follow up. Without effective follow up your contact to conversion ratios will plummet. There are basic steps you can take to […]
CRM 101: Customer Relationship Management for Beginners
Customer Relationship Management (CRM), is the term for a business strategy that is designed to improve customer service. Learn how CRM can help your small business.
How to Successfully Seal the Deal Over the Business Meal
Taking clients to a business meal has been an effective way to build relationships, make the sale or seal the deal. Learn basic rules to make the experience pleasurable and profitable.
12 Ways to Thank Your Customers
It costs more to acquire a new client than to generate business from an existing client. Here ways to thank your client and cultivate client retention.
How to Handle a Missed Deadline
Missed deadlines can be expensive and disastrous for any business. If you are behind schedule and may miss an established deadline, here are some tips to remedy the problem.