Are your customers happy with you? It is essential that you ask the right questions to keep and retain customers.
Managing Customers
What to Do Before You Fire a Client
People fire clients for a variety of reasons ranging from financial to emotional. Learn what you need to do before you fire a client.
How SMB’s Can Benefit From CRM Tools
Customer relationship management (CRM) solutions are useful for small businesses. Learn how a good CRM solution can help you with the growth of your SMB.
4 Ways to Make a Lasting Impression on Customers
In this article, we’ll take a look at the ways to make a lasting impression on your customers and clientele.
Top 10 Ways to Create a Streamlined Customer Journey
Here are 10 of the best ways you can improve your company’s customer journey mapping (CJM) at all stages of the customer experience
The Power of a Thank You
One of the articles I’ve circulated over the years is an article about the power of thank-you notes. One subscriber, Duncan Shaw, recently sent me an email relating how this article had impacted his business. In recent years I have observed an increasing reliance on auto-responders, aWeber tools and other means for small business owners […]
12 Secrets to Getting Repeat Customers
Getting repeat customers is not easy, and getting tougher all the time. Here are strategies to help you retain your customers and get more repeat customers:
5 Reasons Why your After-Sales Service Operations can be a ‘Loss Center’
Just like any other business processes, running after-sales service and repair process involves money, time and resources. If you are running a type of business that offers after-sales service and repairs, it is important to understand the pain points of such an offering.
Handling Customer Calls: In-House vs. Virtual Receptionist Services
Appointing a full-time in-house receptionist or using services of a virtual receptionist is a much debated issue when it comes to handling important customer calls.
Attract More Clients: Dump the PITA Customers
If you want to attract more clients, then you need to fire the pain-in-the-ass or PITA customers who do nothing but suck up your time and energy. By dumping them, you free up time to develop and care for the ones who really matter.