Photo by rawpixel on Unsplash Oftentimes, connecting with a new client can seem like a positive experience, but in today's age, finding a “dream client” may quickly turn into a nightmare. With scammers more prevalent than ever, it’s important to be vigilant of criminals that disguise themselves as potential clients. Read on to discover five ways to ensure your new client … [Read more...] about How to Ensure Your New Client Isn’t a Scammer
Customers and clients expect top tier service and products from every business they employ and purchase from. In fact, in the mind of the consumer, they are your only customer, your top and only priority. No matter their stage in your marketing funnel, your customers and clients are looking for maximum efficiency. So having a CRM solution that understands and can capitalize on … [Read more...] about 8 Features You Need to Consider When Choosing a CRM Solution That Works for You
Photo by Rod Long on Unsplash While getting customers is the first step, retaining them is just as important. Far too many businesses simply treat customers as something to make money out of in one instant, rather than making the most of retaining them and getting repeat custom. Don't be one of them. Retaining customers is hugely important. Many businesses simply don't … [Read more...] about Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
In business, it is inevitable that things will, at some point, go wrong. Customers may be annoyed immediately, but over time it is far more productive to apprise consumers of any issues or delays rather than gloss over any problems. Larger companies are better suited to weather the odd complaint, but new businesses can live and die on their reputation in the … [Read more...] about Why Transparency is Crucial for New Businesses
Photo by rawpixel on Unsplash Whenever a customer calls to ask a question or to complainabout your products, there are a few things that you need to do. The first thing is to obviously solve the problem that the customer has or to answer the question that they wanted to ask. However, this is not where your job as a customer service representative ends. A customer phoning … [Read more...] about 6 Important Questions to Ask Customers