One of the articles I’ve circulated over the years is an article about the power of thank-you notes. One subscriber, Duncan Shaw, recently sent me an email relating how this article had impacted his business. In recent years I have observed an increasing reliance on auto-responders, aWeber tools and other means for small business owners […]
Just like any other business processes, running after-sales service and repair process involves money, time and resources. If you are running a type of business that offers after-sales service and repairs, it is important to understand the pain points of such an offering.
Appointing a full-time in-house receptionist or using services of a virtual receptionist is a much debated issue when it comes to handling important customer calls.
Taking clients to a business meal has been an effective way to build relationships, make the sale or seal the deal. Learn basic rules to make the experience pleasurable and profitable.