Clients are an integral part of any business, especially in B2B where longer relationships are often developed. They can contribute to the long-term profitability of your business but can also have a detrimental impact too. Therefore, it's vital that your company maintains a healthy relationship with its current clients and there are multiple ways to achieve this. Going the … [Read more...] about How to Maintain Healthy Relationships with Clients
Managing Customers
6 Reasons Why CRM Is Still Beneficial For Small Businesses
Starting a business can provide many benefits, but only if you know how to manage it. Starting a business without having any knowledge can only cause stress and, in worse cases, can become the reason why you’ll see yourself having too many debts. If you’re planning to start a business soon or if your small business has already started operating, consider investing in CRM. … [Read more...] about 6 Reasons Why CRM Is Still Beneficial For Small Businesses
How To Deal With Your Interior Design Clients Entirely Remotely
If you work as an interior designer, then you will know about the importance of working with your clients to design their rooms in a desirable way. However, you may need to work with your clients remotely, which will pose some challenges. If you’re working entirely remotely, then we have some advice to help you deal with your clients. Establish Consistent Communication If … [Read more...] about How To Deal With Your Interior Design Clients Entirely Remotely
The Benefits of Using Salesforce for Your Business
CRM plays a critical part in any small and large business, and Salesforce CRM is perhaps one of the most sought-after computing and management solutions in the world today. A lot of recognized companies depend on it for its ease of use. Its cost-effectiveness is another reason why everyone prefers to talk about it. If you haven’t thought about it yet, then start thinking about … [Read more...] about The Benefits of Using Salesforce for Your Business
How to Ensure Your New Client Isn’t a Scammer
Oftentimes, connecting with a new client can seem like a positive experience, but in today's age, finding a “dream client” may quickly turn into a nightmare. With scammers more prevalent than ever, it’s important to be vigilant of criminals that disguise themselves as potential clients. Read on to discover five ways to ensure your new client isn't a scammer. 1. Review the … [Read more...] about How to Ensure Your New Client Isn’t a Scammer
8 Features You Need to Consider When Choosing a CRM Solution That Works for You
Customers and clients expect top tier service and products from every business they employ and purchase from. In fact, in the mind of the consumer, they are your only customer, your top and only priority. No matter their stage in your marketing funnel, your customers and clients are looking for maximum efficiency. So having a CRM solution that understands and can capitalize on … [Read more...] about 8 Features You Need to Consider When Choosing a CRM Solution That Works for You
Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
While getting customers is the first step, retaining them is just as important. Far too many businesses simply treat customers as something to make money out of in one instant, rather than making the most of retaining them and getting repeat custom. Don't be one of them. Retaining customers is hugely important. Many businesses simply don't survive if they don't realise how … [Read more...] about Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
Why Transparency is Crucial for New Businesses
In business, it is inevitable that things will, at some point, go wrong. Customers may be annoyed immediately, but over time it is far more productive to apprise consumers of any issues or delays rather than gloss over any problems. Larger companies are better suited to weather the odd complaint, but new businesses can live and die on their reputation in the … [Read more...] about Why Transparency is Crucial for New Businesses
6 Important Questions to Ask Customers
Whenever a customer calls to ask a question or to complainabout your products, there are a few things that you need to do. The first thing is to obviously solve the problem that the customer has or to answer the question that they wanted to ask. However, this is not where your job as a customer service representative ends. A customer phoning in is an excellent opportunity to … [Read more...] about 6 Important Questions to Ask Customers
What to Do Before You Fire a Client
When you first start your business the idea of firing a client sounds ridiculous. You’re so focused on growing the business and adding new clients that the idea of one day telling a hard-fought-for existing client you no longer want their business seems absurd. But, it does happen. People fire clients for a variety of reasons ranging from financial to emotional. Some of the … [Read more...] about What to Do Before You Fire a Client
