At the start of any new project, there are always numerous obstacles to overcome. It is quite likely that you and your team will continue to experience several setbacks and challenges until the very end. Some of these issues can easily be mitigated while others can having a lasting and profound impact on you and your team’s abilities to handle a project. As you can imagine, having an unpleasant or strained relationship with a stakeholder can be quite a thorn in everyone’s side. Therefore, it is best to set the tone for future interactions from the very beginning. Here are some of the strategies that you can use:
Overcome Typical Objections
It is true that each company, stakeholder, team, and the project will be quite different from one another. You may have considerably different experiences from organization to organization. Despite these obvious variations, there are certain common grievances that certain stakeholders will hold against business analysts. This can range from lack of conviction in the analysts to a reluctance to share vital information or resources. One of the most productive things you can do is to find out what these frequent complaints are. In certain instances, you have probably come across them with previous clients. While it may seem that many of these are unfounded, it is worthwhile to pay attention to them. This will help you to create a counteracting argument or proposal in the event that it becomes an issue once more. By erasing any doubts that a shareholder may have about you or your team, in the beginning, you will be closer to fostering a better relationship.
Know Who You Are Dealing With
As mentioned, each stakeholder that you will have to deal with is quite different from ones that you may have previously managed. There is no need for these stakeholders to remain unknown entities for long. Therefore, you should get as much background information available on each individual. Sometimes, simply being able to observe these individuals for a short period of time will help you handle them better. This is important because it influences just how you will communicate with each person during the course of the project. Attempting to have one technique for each person is quite likely to end in failure. You need to find out how to get your point across to each stakeholder. This means utilizing different strategies. To ensure that you do not end up doing twice the amount of work, figure out each stakeholder’s role in the venture. Then, you can choose to pass on information that you think is relevant to them personally.
Go a Step Further
Now, you are aware of the requirements that this particular project demands. However, simply doing the job that you were hired for is not something that will particularly endear stakeholders to your cause. After all, this really is not much cause for celebration. What you can do in addition to what you are expected to, is to come up with solutions that the stakeholders were not expecting. By taking the initiative and coming up with innovative solutions, you will make the stakeholders take a greater interest in you. They are also more likely to see you as an ally instead of an intrusion. This tactic can go a long way in helping to create a positive and lasting relationship with the stakeholders.
Each of these concepts can be customized to the different stakeholders that you have to deal with. This way, it can be relevant regardless of the client.
Sarah Anderson has been one of the highest performing business analysts at Global Resources LLC for many years. After accumulating years of experience and extensive knowledge regarding the field of business analysis, Sarah contributes to Global Resources Reviews. She is focused on creating strategies that can be customized to create the best possible client experience.
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