In business, not every good idea succeeds.
The dot-com experience showed that even if you get millions to fund your
business, if your business sucks, it would fail. Selling pet food on the
Internet is a dumb idea; hence, it is no wonder that Pets.com perished.
WebVan.com closed one of its warehouses, after learning that delivering
groceries 80 miles away from a distribution center is not such a bright idea
after all.
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So what do you need to do to successfully jumpstart a new business? Here are six steps to launch a new business successfully.
1. Provide a benefit.
A new business stands a greater chance at success
if it is responding to a need of a consumer. Your potential customers will
buy your products or service if they see that it provides some benefits to
them. You must be able to respond to their "what is it for me"
question.
As a new business owner, your main task is to understand the difference
between the features of your business and the benefits it provides. For
example, if you are in the business of selling baby gift boxes, the feature
and benefits are:
Feature: Baby toys, books, CDs and videos not found in department stores
Benefit: The customer will be able to conveniently find in one location the
baby gift items she or he wants.
Remember, customers buy on the basis of the benefits, and not the
features of your products. This is what you are going to use as your main
selling proposition, or what you will highlight to convince people to buy
your products and services. By understanding the business and its benefit to
consumers, entrepreneurs can differentiate their business and create niches
in the market where they can enter and survive long enough to build
2. Determine the fit with your market.
Before you can start marketing
your new business, you first need to determine your target market. That's
right: not everyone is your customer. Some people erroneously think that
they should sell to everybody, and that targeting will limit the scope of
their pool of potential customers. Wrong! The purpose of defining your
market is to make your life easier and increase the effectiveness of your
promotional activities. You can't strike anywhere: you need to focus your
energy and money.
To identify your market, you need to look at your market data and
personality attributes of those whom you think would most likely buy your
products. Aside from the demographics of your potential customers (age,
gender, income level, geographic location, etc.), you also need to determine
lifestyle factors. Are there any special interest activities that they
belong to? Are there any social factors and cultural involvement that govern
your customers? How do you think your market will use your products or
services?
3. Right timing is
everything. Some new businesses are way ahead of their
times. You may have a brilliant idea, but if the market is not ready for
your products, the venture will fall by the wayside.
If you have a product that is so new in the market, be prepared to take
on the cost of informing the buyers. Since they are not familiar with your
products, show them how it will benefit their lives and demonstrate how they
can use it. Infomercials, while costly, are very good vehicles for very new
products.
4. Be ready to support your
business. One business reality is that you
need money to earn more money. You need resources to allow you to buy
equipment, supplies, procure or manufacture products, package your products
well and market it. Will your existing capital allow you to buy all the
assets that you need in your business? How are you going to finance your
inventory? If you are starting an online business, do you have the resources
to create your site and pay for its upkeep? If your business does not show a
profit within the year, do you have the money to support yourself?
When starting a new business, you need to consider three major expenses
and plan for them accordingly: your living expenses, direct costs and
overhead. Living expenses is the "salary" you must produce to
support yourself and your family. Direct costs include supplies, materials,
and others that you need to produce your product or deliver your service.
Overhead is the cost of running a business, and it covers marketing,
utilities, office furniture and equipment.
Sure, you can start a business even with little cash, but you need to be
extremely creative in stretching your money and be prepared to compromise
the growth of your business. You will have no choice except to build your
business gradually.
However, having money is not enough to assure success. The dot-com woes,
especially, showed that you can burn millions and millions of dollars only
to end up a failure. Digital Convergence, for example, got $250 million of
funding for investors to distribute Cue Cats barcode readers for free yet
laid-off most of their staffs after their business model showed to be
unsustainable. The key is to use whatever money you have-- smartly.
5. Develop a blueprint for
success. You cannot go into a business
unprepared. It is important to have a plan. Think of going to business like
going to war: you need to develop strategies to help you overcome your
enemies. Without thinking through what you want to achieve and how to get
there, you are a sitting duck waiting to be clobbered.
Starting a new business entails a thorough and objective analysis of both
your personal abilities and the business requirements. You need to have a
clear strategy for marketing and the production aspects of your business. If
you are a retail store, you need to have a plan in terms of procurement and
sourcing. For all the excitement of a new business, you need to know where
and how you will get the funds to finance your business. Do you have the
available resources to make this business a success? And a million other
details.
A business plan is essential. Even if you do not want to write it all
down (especially if you do not have investors), the process of preparing a
business plan allows you to think through of every aspect of your business.
It makes you think about the viability of your business and helps you avoid
costly mistakes. When starting a business, you base your projected
performance on a set of assumptions. If you have a plan, you will be able to
test your planning assumptions and create fall-back measures in the event
that real life proves to be vastly different from your initial visions.
If you think through your business well, you can discover problem areas
early on and initiate efforts to correct the problem. Remember, the business
owner with a realistic plan has the best chances for success.
6. Market, market, market. In this world dominated by hype, you must be
prepared to publicize the business or its chance for success will be slim.
Unless you are a nationally known name with built-in clientele or your
business is located in a prime location, you need to promote customer
awareness for your business. If you're on the Web, you cannot expect to just
sit in a corner and expect people to stumble on your site.
Your marketing plan should revolve around three goals. The first is to
inform customers what you have. You can do this by letting customers know
what you have for sale, either through press releases for possible
publication in print and TV media, brochures for your customers and leaflets
distributed in your neighborhood.
The second goal is to persuade potential customers to do what you want
them to do - buy from you. If you're in e-business, you do this by writing a
very good sales copy on your site including testimonials from satisfied
clients. If you have sales representatives, they could do the persuading in
your behalf.
The third function of marketing your business is to remind existing
customers to come and buy again. If you are a Web marketer, you do this by
sending a regular product updates, special offers and promos to customers'
emails. As a smart marketer, you know that you need to hold on to your
existing customer base as it is much harder (and more expensive) to get a
new customer than to sell to someone who already knows your product and the
quality of your customer service.
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