As a home-based entrepreneur, you know that the sooner you get
customers knocking on your door, the greater the likelihood that
you can sustain the whole new lifestyle of working from home. If
your business cannot pull in the needed business, you may soon
find yourself back to the 9-to-5 grind of an employed worker.
Like any other business, you can only succeed if you have enough
business to sustain you.
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How do you get that first customer? Many new start-up
entrepreneurs are caught up with the chicken-or-egg situation:
potential customers want to see your track record in serving
other customers before jumping on board. It is common human
behavior to expect people to patronize businesses that have
already established a good reputation. Imagine two restaurants -
one is bustling with customers while the other one has only the
cook standing at the door. Unless you are really starving, you
will most likely opt to go to the restaurant full of customers.
But how can you have a track record when no one gave you that
first chance?
There are various ways of attracting that first customer. You
can get customers for your business by doing either one or all of
these things: walking, talking, showing and telling. It is
important, however, that you select the method that your budget
allows and is workable for your home business.
As soon as you are ready for your first customer, you have to
start pounding the pavement. Customers do not know that you
exist, so you have to start going around your neighborhood or
community and begin the process of networking. Distribute flyers
or brochures, post announcements in community bulletin boards, or
even volunteer.
You can also attract customers by showing them what you offer
or what you can do. The simplest is to give your product or
service away. This is a strategy that many companies, large or
small, adopt when introducing a new product in the market. These
companies understand that customers opt to buy into products that
they understand, know how to use and has verified that the
product is useful to them. While you are not expected to adopt
AOL's strategy of sending its CD-ROM program every week in every
household's mailbox, you can distribute a small sample of your
product either in your community or a small group of targeted
buyers. You can use this as a way both to improve your product
and to expose future buyers to what they make.
If you are a software developer, you can offer a downloadable
free version of your product, either the scaled down version with
less features, or a free trial of the full program for a limited
period of time. If you are a wedding planner or a personal chef,
you too can treat your first customers as beta testers. Offer
your service for free on the condition that they provide you with
feedback on ways you can improve. You can use this experience as
practice to learn how you'll deal with paying clients. There is
also the likelihood that you can turn your beta testers into
future paying clients, and they can help spread the word about
your business.
The concept of "introductory pricing" is also
another effective approach of winning customers. If you are
designing web sites, for example, you can charge your first few
clients far less than they would be able to get elsewhere and
less than you're likely to charge later. Anyway, you're still
learning your trade and your client is actually giving you a
discounted education and a track record at the same time.
Your competitors (yes, your competitors!) are also an
excellent source of both new business and industry information.
Some of your competitors may have excess work that they cannot
handle, and may be willing to subcontract or refer work to you
instead of turning their clients away. Don't be afraid to check
out your competitors.
Also, check out whether you can offer your products or
services to your former employer. Many home business
entrepreneurs start out as a result of opportunities they find
within the companies they worked for as an employee.
The amount of business you get is highly proportional to the
amount of effort that you put in marketing your business. You'll
do fine as long as you do the walk and do the talk. Your
customers are out there; you just need to "show and
tell" and hopefully, they'll come knocking on your doors.