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Competitive
Intelligence on a Small Budget | |
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This article examines gathering competitive intelligence on minimal budgets.
It looks at why budgets may be small, the problems this can cause and some
approaches to gathering intelligence that are low-cost or free.
By Arthur Weiss, Managing Partner, AWARE,
UK.
Courtesy of Competia.com
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This article examines gathering competitive
intelligence on minimal budgets. It looks at why budgets may be
small, the problems this can cause and some approaches to
gathering intelligence that are low-cost or free. The areas
discussed are:
(article continued below ...)
- Reasons for small budgets
- Limitations on competitive intelligence
caused by small budgets
- Gathering meaningful intelligence without
spending money
Reasons for small budgets
There are a number of reasons for small CI budgets:
There is a lack of commitment to the CI
process - perhaps because the existing process has not
showed its value, or because it is just starting up and is
as yet unproved.
CI is viewed as an overhead and is
perceived as a non-frontline activity. When budgets are cut
back then CI will often also suffer.
Senior management have the false perception
that they already collect all significant intelligence due
to their industry contacts and network. The role of the CI
department is thus reduced to little more than a clipping
service - with a correspondingly small budget.
Unlike the first reason, the latter three
reasons suggest a problem in the CI function itself within the
business - the CI staff need to justify their worth.
If the CI process is new, then effective CI
should lead to improvements in the overall decision making
processes and ultimately in increased budgets. With the last two
reasons, however, the issues are more concerned with how CI is practiced
or perceived within the organization. This can occur
if
- relevant intelligence fails to reach or
get used by the decision makers who require it, when they
require it,
- the information provided does not add to
management's overall decision making abilities.
Improving the overall process effectiveness -
from collection to dissemination can help correct such
perceptions. Limitations on competitive intelligence caused by
small budgets Low budgets for CI result in a number of
limitations on the CI function. These are relevant to all types
of business - but are integral to small businesses or business
units conducting CI.
- The CI analyst may not be full time
- Many online database sources and printed
sources will too expensive
- Attendance at conferences and some
networking events may be restricted due to cost
It is important to differentiate between large
and small businesses and businesses in dynamic, fast growing
industries compared to stable and relatively static industries.
In a small business staff
- are usually much closer to the
customer
- often have an acute awareness of the
threats posed by competitors.
The issues for small business are the skills
and resources needed to develop effective strategies using CI -
especially if competitors are much larger. The budgetary problem
is not connected to the CI process per se but to the size of the
firm.
This contrasts with the large business.
Product or service management and even marketing may have little
direct customer and market contact. As a result, disseminating
information to decision makers becomes more important. The time
and effort required to do this may restrict the time required
for CI planning and information collection, reducing the
efficiency of the first stages in the CI cycle. This then leads
to a vicious circle, whereby only obvious and easily accessible
information sources are used - resulting in poorer quality or
incomplete CI (or alternatively, good CI that is not
disseminated to the relevant decision makers). This reinforces
any negative views on the overall value of the CI process to the
firm. Breaking out of this loop requires superlative CI
internally, or an external event that forces an awareness of the
need for effective CI. In dynamic and fast-growing industries
such an external event is more likely to occur making it easier
to persuade management of the need for greater CI
resources.
Gathering meaningful intelligence without
spending money The ability to think laterally - "outside
the box" thinking - is an asset that all good CI analysts
need to develop. When money is tight this skill becomes
essential. "Outside the box" thinking includes finding
creative and alternative information sources that would not be
immediately obvious. For example, one of the best free sources
for aggregated US news is not from a US based web site, but the
UK Financial Times' web-site.
Fully-funded CI departments will have access
to a variety of research tools and sources. Such resources are
not available on low budgets - and the CI analyst needs to be
aware of low or no-cost sources. They need to develop an antenna
for sources relevant to their industry. Membership of an
industry or trade association may give free access to the
association library - and relevant research reports, for
example.
They also need to become Internet experts.
(The adage that everything is on the Internet is untrue. What is
true is that finding available information without a focused
search strategy costs in time what it saves in money). The
budget constrained CI professional needs to know:
- The various Internet search tools - and
their strengths and weaknesses. (A good web-site to learn
about these is SearchEngineWatch.
- The Internet news search tools - such as
NewsBot and Excite News · Industry portal sites - giving
links to industry resources. An excellent search tool for
finding industry portals quickly is LookSmart.
- Relevant news groups, discussion forums
and mailing lists - to keep up-to-date on industry
discussions and news. These can be found using sources such
DejaNews ForumOne and Liszt. There are also a multitude of
discussion groups on e-Groups including the new SCIP
discussion forums.
There are also some prime web sites that
should be bookmarked:
- FT.com as mentioned above. The Financial
Times e-strategy is to become THE business portal. In
addition to the Financial Times' own content, industry
newsletters and stock market information there is the World
Reporter database aggregating news from over 3000
publications world-wide. The FT.com service is free,
including the World Reporter database.
- Northern Light describes itself as a
research engine. As well as providing one of the best
web-search tools available, customised for the business
user, it aggregates news and articles from over 6,400
sources into its special collection including stock market
analysis and market research reports. These are available at
a cost of a few dollars each story - with a money-back
guarantee if the story is not what was expected. Northern
Light is continually being enhanced - a recent addition is
the alerting feature allowing users to be notified for new
news stories.
- Powerize offers free, unlimited research
from 2,400 sources covering a variety of industries, with
pay-per-view access to several thousand more. Powerize also
produce a number of industry newsletters.
- Transium categorises information on over
300,000 companies world-wide - making company searches
particularly easy.
- Hoovers produces company and industry
profiles, including financials, on all major companies in an
easy-to-read format, as well as linking to other sites for
news stories.
- Company Sleuth for tracking information
posted on the Internet from a variety of sources on US
publicly quoted companies.
As well as using secondary sources, all
competent CI analysts will engage in primary research. Although
the general principles for gathering primary information hold
for all CI research the low-budget analyst will need to do this
themselves - without the aid of outside consultants or market
research firms.
The following considerations thus take on an
added importance.
- They must be aware of ethical and legal
constraints.
- Planning and preparation before any
contacts are key.
- They need to allow time to collect
information. As they will not be outsourcing this work, they
will need to do such research themselves - and as with
Internet searching, need to be extremely focused to maximize
their use of time.
- They need to continually grow their list of
network contacts. Ideally they will know in person all
relevant people within their company and contact will be
ongoing. However they should also build an extensive
database of external contacts with a knowledge of their
industry. These will include customers, industry suppliers,
trade association members, journalists writing for trade
magazines, industry experts, etc.
- Asking for referrals has to become second
nature.
- Industry networking becomes essential. The
analyst should endeavor to attend all relevant trade events.
- The analyst should join relevant industry
associations - often these offer networking events and free
member journals. Conclusions Without money, the CI analyst
needs to think creatively and find low-cost sources. There
is also a trade-off. Money can save time - so the low-budget
CI analyst needs to be much more focused on time and to know
when to stop.
There is no place for fear. Unless the analyst
picks up the phone, sends the e-mail or arranges the meeting
they will not build up a network of contacts to tap into to gain
information. Without the budget to employ others to do the work,
the low-budget analyst has no choice but to do it themselves -
or it won't get done.
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Competia
Online Magazine is the primary source for strategic analysts
providing practical and hands-on news, downloadable templates,
tools and analysis techniques specially designed to help those
involved in the fields of Market Analysis, Strategic Planning
and Competitive Intelligence.
March 2000
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