One of the objectives of any organization should be creating happy and satisfied customers. However, this isn’t always easy to do, especially considering that people can be hard to please! As a business, you must continue trying to improve customer satisfaction if you want your business to still be around in the coming years. The next question you may then ask is how you can go … [Read more...] about 4 Ways to Improving Customer Satisfaction In Your Business
What is Customer Service
Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
While getting customers is the first step, retaining them is just as important. Far too many businesses simply treat customers as something to make money out of in one instant, rather than making the most of retaining them and getting repeat custom. Don't be one of them. Retaining customers is hugely important. Many businesses simply don't survive if they don't realise how … [Read more...] about Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
How Wix Answers Can Take Your Customer Service to the Next Level
Businesses are in fierce competition, and great customer service is essential to help small businesses attract and retain the customers they need to survive. Customer service is the last frontier where small businesses can really differentiate themselves. To this end, there is a number of tools that small businesses can use such as customer service software to help them give … [Read more...] about How Wix Answers Can Take Your Customer Service to the Next Level
How Responsive Are You to Emails?
We have the discussion at least once a week. It starts like this: My husband (grumpy): "You've been in there over an hour. Come out and spend time with us!" Me: "I will. As soon as I finish my email." Him (angry now): "You spend too much time on things that aren't important. You should just concentrate on the stuff that will bring in more money." At this point … [Read more...] about How Responsive Are You to Emails?
Why Good Customer Service Should be a Priority
Being a modest merchant, reliable shoppers symbolize the well being of your enterprise and keep you from going out of business. They help ensure that your retail store enjoy a healthy cash flow. They can even help to protect your retail shop from the takeover of the bulk retailers. The challenge is to find a strategy to bring customers back to your shop over and over. … [Read more...] about Why Good Customer Service Should be a Priority