Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down … [Read more...] about How Small Business Can Offer Perfect Customer Service
What is Customer Service
What I Learned from a Successful Small Business Owner About Sales
Yesterday I stopped in a large Fortune 500 retail chain to make a small purchase. As I was checking out, the clerk was looking at an inventory list that she was working on when I came to the counter, she hardly looked up, and then proceed to check me out. She muffled an obligatory “Thanks.” and handed me my receipt quickly as she began to look back at her inventory list. I … [Read more...] about What I Learned from a Successful Small Business Owner About Sales
Restoring Personal Touch to Your Online Business
There are more than 126 billion websites where you can buy anything from disposable diapers to nuclear weapons. More business is done on the Internet in one month than France has done in the last 10 years. You can email any human being on Planet Earth in less than 15 seconds. Those are algore facts - meaning I just made them up. My point is, we're living on a planet that … [Read more...] about Restoring Personal Touch to Your Online Business
Provide Great Customer Service and Gain Instant Customer Loyalty
If you thought that customer service was simply answering your customer’s email, you’re dead wrong! Conducting an eCommerce business takes more attention to detail than a normal brick-n-motor company. With email being the most used Internet application you have a real opportunity to keep in touch with your customers and provide excellent customer service. Great customer … [Read more...] about Provide Great Customer Service and Gain Instant Customer Loyalty
Email, Phone or Live Chat Support: How to Best Serve Your Customers
In technical support there are generally 3 options for providing the customer support services needed by your customer: Email, Live Chat, and Phone. Each one has its own advantages depending on the nature of your products or services. As a rule of thumb, you should choose the support system(s) that will make your customer most comfortable and satisfied. But how do you know … [Read more...] about Email, Phone or Live Chat Support: How to Best Serve Your Customers
“Welcome Home”: A Strategy to Connect with Employees and Customers
"Welcome home!" These two small words carry potent possibilities for creating a connection that evokes loyalty and teamwork. Yet, one seldom thinks of "welcome home" in the context of work. In fact, it is only through recent incidents that I have become acutely aware of the power this gesture holds. Scene ONE: a world away in the remote regions of the western … [Read more...] about “Welcome Home”: A Strategy to Connect with Employees and Customers
5 Steps to Service Excellence
Complaining about bad service has become a national pastime, but has the complaining diminished our crisis? Not in the least. If we want our service landscape to change, we must band together to proactively transform the people, places, and processes that are driving us to distraction. If you or your organization do not consistently satisfy and surpass customer expectations, … [Read more...] about 5 Steps to Service Excellence
What Customers Really Want
"R-E-S-P-E-C-T. Find out what it means to me." Although Aretha Franklin was referring to relationships when she sang these words, they relate to the business world -- more so now than ever before. Although respect means something different to most people, there is one certainty: good customer service is at the heart of it. Here are four strategies you can use to deliver what … [Read more...] about What Customers Really Want
10 Commandments of Great Customer Service
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you but recommend you to friends and associates. The practice of customer service … [Read more...] about 10 Commandments of Great Customer Service
10 Ways to Secure Customer Satisfaction
As we all know customers are the core of any business in one way or the other. Without our customers, we would be nothing. So, it would be a wise decision to make sure all of our customers are properly taken care of and satisfied when they do business with us. Listed below are ten ways we can begin to secure customer satisfaction and happiness. 1. Always be attentive … [Read more...] about 10 Ways to Secure Customer Satisfaction
