Attracting new customers and making sure the existing ones don’t leave you are every business owner’s goal and main priority. For your customers to be happy with you, you must listen to them and try your best to improve your products or services according to the customers’ feedback. All of that will only be possible if you put enough effort into creating meaningful connections … [Read more...] about How to Create Meaningful Connections with Customers
What is Customer Service
4 Strategies for Improving eCommerce Customer Satisfaction
With so much competition in the business world, customer satisfaction is more important now than ever before. Not too long ago, companies only thought about how to sell their products or services, but now they realize how important it is to have satisfied customers that will come back for more instead of turning to competitors. It can be very profitable to be in the … [Read more...] about 4 Strategies for Improving eCommerce Customer Satisfaction
Why Good Customer Support is Essential to a Business’s Success
As a business owner, you may be searching for ways to increase profits and keep all key processes optimized to minimize costs. However, many companies tend to overlook customer support. This is a mistake. Although it’s wise to invest your time and money into finding new customers, you must also work to retain and nurture those already loyal to your brand. In today’s highly … [Read more...] about Why Good Customer Support is Essential to a Business’s Success
6 Ways Outsourcing Can Help You Reduce Customer Servicing Costs
Did you know that 90% of customers across the country factor in customer service when deciding whether to do business with you or not? If your level of customer service is such a significant determinant as to whether your cash register will keep ringing, you can’t underestimate its efficiency. It would be best if you moved from looking at it as purely a cost center … [Read more...] about 6 Ways Outsourcing Can Help You Reduce Customer Servicing Costs
Five Tips to Customer Satisfaction
Customer service goes way beyond answering the phones and listening to consumer complaints. In fact, the communication channels have expanded to include email, social media, and live chats. Customers are looking for the fastest resolution to their concern, and technology has made it possible for them to lodge complaints in a number of areas. How a company responds to areas of … [Read more...] about Five Tips to Customer Satisfaction