Poor customer service, including the failure to respond promptly to emails, hurt Internet businesses. As a home-based online business, learn some ways to improve your email response time.
What is Customer Service
As a small business, regular shoppers symbolize the well being of your store and keep you from going out of business. They can help to protect your retail shop from the takeover of the bulk retailers. Learn why good customer service should be a priority for your retail store.
For small businesses on Main Street, it’s VERY EASY to have great customer service and interaction. Not so online. Learn how to provide online customer service
Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
In the world of sales, there are simple little things that can have a huge impact. Learn the lessons I learned from a successful small business owner about sales
Even with the new commercial medium – Internet – some things just doesn’t change. Like a customer’s need for personal service. Here are five ways to combine technology with the personal touch your customer wants.
Are you neglecting your customers after purchase? Learn how to cement a lasting relationship by providing excellent customer service online thus gaining loyal customers for life.
There are generally 3 options for providing the customer support services needed by your customer: Email, Live Chat, and Phone. Compare these options and learn each one’s own advantages depending on the nature of your products or services.
“Welcome home!” These two small words carry potent possibilities for creating a connection that evokes loyalty and teamwork. Yet, one seldom thinks of “welcome home” in the context of work. In fact, it is only through recent incidents that I have become acutely aware of the power this gesture holds. Scene ONE: a world away […]
Complaining about bad service has become a national pastime, but has the complaining diminished our crisis? Not in the least. If we want our service landscape to change, we must band together to proactively transform the people, places, and processes that are driving us to distraction. If you or your organization do not consistently satisfy […]