While getting customers is the first step, retaining them is just as important. How well are you retaining your customers?
What is Customer Service
An excellent customer service tool for small business is Wix Answers, the online help and customer support software providing call center, knowledge base and more.
Poor customer service, including the failure to respond promptly to emails, hurt Internet businesses. As a home-based online business, learn some ways to improve your email response time.
As a small business, regular shoppers symbolize the well being of your store and keep you from going out of business. They can help to protect your retail shop from the takeover of the bulk retailers. Learn why good customer service should be a priority for your retail store.
For small businesses on Main Street, it’s VERY EASY to have great customer service and interaction. Not so online. Learn how to provide online customer service
Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
In the world of sales, there are simple little things that can have a huge impact. Learn the lessons I learned from a successful small business owner about sales
Even with the new commercial medium – Internet – some things just doesn’t change. Like a customer’s need for personal service. Here are five ways to combine technology with the personal touch your customer wants.
Are you neglecting your customers after purchase? Learn how to cement a lasting relationship by providing excellent customer service online thus gaining loyal customers for life.
There are generally 3 options for providing the customer support services needed by your customer: Email, Live Chat, and Phone. Compare these options and learn each one’s own advantages depending on the nature of your products or services.