Did you know that 90% of customers across the country factor in customer service when deciding whether to do business with you or not? If your level of customer service is such a significant determinant as to whether your cash register will keep ringing, you can’t underestimate its efficiency. It would be best if you moved from looking at it as purely a cost center to a … [Read more...] about 6 Ways Outsourcing Can Help You Reduce Customer Servicing Costs
What is Customer Service
Photo by Fabio Spinelli on Unsplash Customer service goes way beyond answering the phones and listening to consumer complaints. In fact, the communication channels have expanded to include email, social media, and live chats. Customers are looking for the fastest resolution to their concern, and technology has made it possible for them to lodge complaints in a number of … [Read more...] about Five Tips to Customer Satisfaction
One of the objectives of any organization should be creating happy and satisfied customers. However, this isn’t always easy to do, especially considering that people can be hard to please! As a business, you must continue trying to improve customer satisfaction if you want your business to still be around in the coming years. The next question you may then ask is how you can go … [Read more...] about 4 Ways to Improving Customer Satisfaction In Your Business
Photo by Rod Long on Unsplash While getting customers is the first step, retaining them is just as important. Far too many businesses simply treat customers as something to make money out of in one instant, rather than making the most of retaining them and getting repeat custom. Don't be one of them. Retaining customers is hugely important. Many businesses simply don't … [Read more...] about Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
Businesses are in fierce competition, and great customer service is essential to help small businesses attract and retain the customers they need to survive. Customer service is the last frontier where small businesses can really differentiate themselves. To this end, there is a number of tools that small businesses can use such as customer service software to help them give … [Read more...] about How Wix Answers Can Take Your Customer Service to the Next Level
We have the discussion at least once a week. It starts like this: My husband (grumpy): "You've been in there over an hour. Come out and spend time with us!" Me: "I will. As soon as I finish my email." Him (angry now): "You spend too much time on things that aren't important. You should just concentrate on the stuff that will bring in more money." At this point … [Read more...] about How Responsive Are You to Emails?
Being a modest merchant, reliable shoppers symbolize the well being of your enterprise and keep you from going out of business. They help ensure that your retail store enjoy a healthy cash flow. They can even help to protect your retail shop from the takeover of the bulk retailers. The challenge is to find a strategy to bring customers back to your shop over and over. … [Read more...] about Why Good Customer Service Should be a Priority
For small businesses on Main Street, Park Avenue, 42nd Street, etc (real businesses) - it's VERY EASY to have great customer service and interaction. You really can't help it! As long as you've got a ready smile, firm hand shake and can resolve customer problems satisfactorily - you'll probably do just fine. However, online - you are dealing with nameless and faceless … [Read more...] about How to Provide Online Customer Service
Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down … [Read more...] about How Small Business Can Offer Perfect Customer Service
Yesterday I stopped in a large Fortune 500 retail chain to make a small purchase. As I was checking out, the clerk was looking at an inventory list that she was working on when I came to the counter, she hardly looked up, and then proceed to check me out. She muffled an obligatory “Thanks.” and handed me my receipt quickly as she began to look back at her inventory list. I … [Read more...] about What I Learned from a Successful Small Business Owner About Sales