As a business owner, you may be searching for ways to increase profits and keep all key processes optimized to minimize costs. However, many companies tend to overlook customer support. This is a mistake. Although it’s wise to invest your time and money into finding new customers, you must also work to retain and nurture those already loyal to your brand. In today’s highly … [Read more...] about Why Good Customer Support is Essential to a Business’s Success
Customer Service
How to Deal with Wealthy Customers
Your clients aren't just middle-class people. Sometimes an eCommerce store finds the big fish: wealthy people. How do you work with such a target audience, how to interest them and how can you attract these wealthy customers? Why do you need premium customers? You work the old-fashioned way and profit from ordinary customers, including low-income, middle-class and very … [Read more...] about How to Deal with Wealthy Customers
6 Ways Outsourcing Can Help You Reduce Customer Servicing Costs
Did you know that 90% of customers across the country factor in customer service when deciding whether to do business with you or not? If your level of customer service is such a significant determinant as to whether your cash register will keep ringing, you can’t underestimate its efficiency. It would be best if you moved from looking at it as purely a cost center to a … [Read more...] about 6 Ways Outsourcing Can Help You Reduce Customer Servicing Costs
How to Keep Cockroaches From Your Business
Whether you are running a home-based business or have a commercial establishment like a restaurant, nothing threatens your reputation faster than cockroaches. Not only do they look creepy and can cause a repulsive reaction from people, but cockroaches are a health risk that can seriously jeopardize the operation of your business. As a business owner, you cannot afford to allow … [Read more...] about How to Keep Cockroaches From Your Business
5 Ways to Keep in Touch with Your Real Estate Clients After the Sale
If you have sold anything before or had a business, then you know the value of every customer – including the returning ones. Real estate is a field that you would appreciate customers coming back to you because that means more profits. Besides, when a customer comes back, it might as well imply that your services are impeccable and suited their needs. But how can you ensure … [Read more...] about 5 Ways to Keep in Touch with Your Real Estate Clients After the Sale
Five Tips to Customer Satisfaction
Customer service goes way beyond answering the phones and listening to consumer complaints. In fact, the communication channels have expanded to include email, social media, and live chats. Customers are looking for the fastest resolution to their concern, and technology has made it possible for them to lodge complaints in a number of areas. How a company responds to areas of … [Read more...] about Five Tips to Customer Satisfaction
4 Ways to Improving Customer Satisfaction In Your Business
One of the objectives of any organization should be creating happy and satisfied customers. However, this isn’t always easy to do, especially considering that people can be hard to please! As a business, you must continue trying to improve customer satisfaction if you want your business to still be around in the coming years. The next question you may then ask is how you can go … [Read more...] about 4 Ways to Improving Customer Satisfaction In Your Business
How Wix Answers Can Take Your Customer Service to the Next Level
Businesses are in fierce competition, and great customer service is essential to help small businesses attract and retain the customers they need to survive. Customer service is the last frontier where small businesses can really differentiate themselves. To this end, there is a number of tools that small businesses can use such as customer service software to help them give … [Read more...] about How Wix Answers Can Take Your Customer Service to the Next Level
The Secret Formula for Any Business to Succeed Is NPS Score
Be it small or big; every business has to break-even before it starts generating profit. Customer satisfaction as well as retention, both the aspects are very vital for every corporation for yielding revenues. Now, the million dollar question is, how can the corporates measure the degree of affinity of their client or consumer base? Cut to NPS or Net Promoter Score, a … [Read more...] about The Secret Formula for Any Business to Succeed Is NPS Score
Box Seats and Beyond: 5 Keys to Giving Your Customers the Right Gifts
Whenever I think about the power that a free gift or special perk can have, I always come back to the Michelin restaurant guides. Today, they’re among the world’s best-known and most influential resources for travelers. Yes, the guides are produced by the same company that makes the tires—and they were originally conceived as a gift for potential customers. Back in 1900, … [Read more...] about Box Seats and Beyond: 5 Keys to Giving Your Customers the Right Gifts
