If you choose to keep your customer service experiences in-house or outsource your service, creating the right initial-point of contact is the best approach for long-term satisfaction.
How you can go about keeping your customers happy and meeting their core needs?
An excellent customer service tool for small business is Wix Answers, the online help and customer support software providing call center, knowledge base and more.
Customer satisfaction as well as retention, are very vital for every business to succeed. How can you measure the degree of affinity of your client or consumer base?
If you think creatively, you can wow potential customers and long-term clients with a gift or perk. Here are tips for your holiday gifting strategy.
As a small business, regular shoppers symbolize the well being of your store and keep you from going out of business. They can help to protect your retail shop from the takeover of the bulk retailers. Learn why good customer service should be a priority for your retail store.
Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
The long-term survival and profitability of your business depends on your relationship with customers. Learn 7 ways how you can get close to your customers.
When times are rough, when everybody is hunting for new business, it is the best opportunity to listen to your frustrated customers. Actually the best time to find out how you can improve your service is now – before they complain. You might have experienced this: you call a supplier to complain or to request […]
Learn the 10 commandments of customer service that will entice customers to continue doing business with you and recommend you to friends and associates.