An excellent customer service tool for small business is Wix Answers, the online help and customer support software providing call center, knowledge base and more.
Customer Service
The Secret Formula for Any Business to Succeed Is NPS Score
Customer satisfaction as well as retention, are very vital for every business to succeed. How can you measure the degree of affinity of your client or consumer base?
Box Seats and Beyond: 5 Keys to Giving Your Customers the Right Gifts
If you think creatively, you can wow potential customers and long-term clients with a gift or perk. Here are tips for your holiday gifting strategy.
Why Good Customer Service Should be a Priority
As a small business, regular shoppers symbolize the well being of your store and keep you from going out of business. They can help to protect your retail shop from the takeover of the bulk retailers. Learn why good customer service should be a priority for your retail store.
How Small Business Can Offer Perfect Customer Service
Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
How to Know and Get Close to Customers
The long-term survival and profitability of your business depends on your relationship with customers. Learn 7 ways how you can get close to your customers.
How to Use Complaints to Increase Sales
When times are rough, when everybody is hunting for new business, it is the best opportunity to listen to your frustrated customers. Actually the best time to find out how you can improve your service is now – before they complain. You might have experienced this: you call a supplier to complain or to request […]
10 Commandments of Great Customer Service
Learn the 10 commandments of customer service that will entice customers to continue doing business with you and recommend you to friends and associates.
10 Ways to Secure Customer Satisfaction
Customers are the core of any business. Without our customers, we would be nothing. Learn 10 ways to secure customer satisfaction for your small business.
How to Keep Customers Happy
You need customers to survive. To ensure that your customers are spending their dollars with you, here are a few ideas to keep your customers happy.