As a business owner, you may be searching for ways to increase profits and keep all key processes optimized to minimize costs. However, many companies tend to overlook customer support. This is a mistake. Although it’s wise to invest your time and money into finding new customers, you must also work to retain and nurture those already loyal to your brand. In today’s highly … [Read more...] about Why Good Customer Support is Essential to a Business’s Success
How to Retain Customers
Gift Card Trends Which Are Changing The Industry
Change is the only thing that's constant in this world. In the gift-buying and gift-giving industry, this phrase holds water. There are so many changes now in the gift industry, which are more or less geared towards making the shopping process easier. Giving gifts can be very rewarding, but sometimes, it can also take a toll on you. It's easy to feel the strain and anxiety of … [Read more...] about Gift Card Trends Which Are Changing The Industry
Business Storytelling: 7 Tips to Drive Customer Engagement
Stories have a way to drag us into the narrative and keep our interest until the very end. The power of the stories made the marketers thinking, can we use it for business purposes? And the answer is yes. The effect of such content has turned storytelling an imperative in marketing. It can help you to connect with the customers, build trust, and drive customer engagement. … [Read more...] about Business Storytelling: 7 Tips to Drive Customer Engagement
5 Ways to Keep in Touch with Your Real Estate Clients After the Sale
If you have sold anything before or had a business, then you know the value of every customer – including the returning ones. Real estate is a field that you would appreciate customers coming back to you because that means more profits. Besides, when a customer comes back, it might as well imply that your services are impeccable and suited their needs. But how can you ensure … [Read more...] about 5 Ways to Keep in Touch with Your Real Estate Clients After the Sale
4 Ways to Improving Customer Satisfaction In Your Business
One of the objectives of any organization should be creating happy and satisfied customers. However, this isn’t always easy to do, especially considering that people can be hard to please! As a business, you must continue trying to improve customer satisfaction if you want your business to still be around in the coming years. The next question you may then ask is how you can go … [Read more...] about 4 Ways to Improving Customer Satisfaction In Your Business
Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
While getting customers is the first step, retaining them is just as important. Far too many businesses simply treat customers as something to make money out of in one instant, rather than making the most of retaining them and getting repeat custom. Don't be one of them. Retaining customers is hugely important. Many businesses simply don't survive if they don't realise how … [Read more...] about Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
6 Important Questions to Ask Customers
Whenever a customer calls to ask a question or to complainabout your products, there are a few things that you need to do. The first thing is to obviously solve the problem that the customer has or to answer the question that they wanted to ask. However, this is not where your job as a customer service representative ends. A customer phoning in is an excellent opportunity to … [Read more...] about 6 Important Questions to Ask Customers
What to Do Before You Fire a Client
When you first start your business the idea of firing a client sounds ridiculous. You’re so focused on growing the business and adding new clients that the idea of one day telling a hard-fought-for existing client you no longer want their business seems absurd. But, it does happen. People fire clients for a variety of reasons ranging from financial to emotional. Some of the … [Read more...] about What to Do Before You Fire a Client
How Wix Answers Can Take Your Customer Service to the Next Level
Businesses are in fierce competition, and great customer service is essential to help small businesses attract and retain the customers they need to survive. Customer service is the last frontier where small businesses can really differentiate themselves. To this end, there is a number of tools that small businesses can use such as customer service software to help them give … [Read more...] about How Wix Answers Can Take Your Customer Service to the Next Level
4 Tools Every Contractor Needs for Their Customers
As a contractor, your goal is to give your customers high-quality work. Your goal is always to do the best job you can at a fair price for your client. You need to find the balance between offering lower prices than the competition and making a reasonable living for yourself and your family. The quality of your work will most likely be the deciding factor in the success or … [Read more...] about 4 Tools Every Contractor Needs for Their Customers
