Here are 10 of the best ways you can improve your company’s customer journey mapping (CJM) at all stages of the customer experience
How to Retain Customers
If you think creatively, you can wow potential customers and long-term clients with a gift or perk. Here are tips for your holiday gifting strategy.
Getting repeat customers is not easy, and getting tougher all the time. Here are strategies to help you retain your customers and get more repeat customers:
As a small business, regular shoppers symbolize the well being of your store and keep you from going out of business. They can help to protect your retail shop from the takeover of the bulk retailers. Learn why good customer service should be a priority for your retail store.
A reader has started a janitorial cleaning company and now has 8 contract. Learn how to expand a janitorial cleaning business, and grow the number of customers or contracts
Are you neglecting your customers after purchase? Learn how to cement a lasting relationship by providing excellent customer service online thus gaining loyal customers for life.
Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.
If you want to attract more clients, then you need to fire the pain-in-the-ass or PITA customers who do nothing but suck up your time and energy. By dumping them, you free up time to develop and care for the ones who really matter.
If long-term prospects and clients are your best source of revenue, where should you focus your marketing? Learn how to focus your marketing on building long-term relationships.
Initial contact with customers is obviously very important. Without developing leads and making the initial sales contact there can be no prospects to close. However, many in sales fail to transition from contact to follow up. Without effective follow up your contact to conversion ratios will plummet. There are basic steps you can take to […]