If you have sold anything before or had a business, then you know the value of every customer – including the returning ones. Real estate is a field that you would appreciate customers coming back to you because that means more profits. Besides, when a customer comes back, it might as well imply that your services are impeccable and suited their needs. But how can you ensure … [Read more...] about 5 Ways to Keep in Touch with Your Real Estate Clients After the Sale
How to Retain Customers
4 Ways to Improving Customer Satisfaction In Your Business
One of the objectives of any organization should be creating happy and satisfied customers. However, this isn’t always easy to do, especially considering that people can be hard to please! As a business, you must continue trying to improve customer satisfaction if you want your business to still be around in the coming years. The next question you may then ask is how you can go … [Read more...] about 4 Ways to Improving Customer Satisfaction In Your Business
Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
Photo by Rod Long on Unsplash While getting customers is the first step, retaining them is just as important. Far too many businesses simply treat customers as something to make money out of in one instant, rather than making the most of retaining them and getting repeat custom. Don't be one of them. Retaining customers is hugely important. Many businesses simply don't … [Read more...] about Retaining Your Customers: Are You Really Doing Everything in Your Power to Provide a Better User Experience?
6 Important Questions to Ask Customers
Photo by rawpixel on Unsplash Whenever a customer calls to ask a question or to complainabout your products, there are a few things that you need to do. The first thing is to obviously solve the problem that the customer has or to answer the question that they wanted to ask. However, this is not where your job as a customer service representative ends. A customer phoning … [Read more...] about 6 Important Questions to Ask Customers
What to Do Before You Fire a Client
When you first start your business the idea of firing a client sounds ridiculous. You’re so focused on growing the business and adding new clients that the idea of one day telling a hard-fought-for existing client you no longer want their business seems absurd. But, it does happen. People fire clients for a variety of reasons ranging from financial to emotional. Some of the … [Read more...] about What to Do Before You Fire a Client
How Wix Answers Can Take Your Customer Service to the Next Level
Businesses are in fierce competition, and great customer service is essential to help small businesses attract and retain the customers they need to survive. Customer service is the last frontier where small businesses can really differentiate themselves. To this end, there is a number of tools that small businesses can use such as customer service software to help them give … [Read more...] about How Wix Answers Can Take Your Customer Service to the Next Level
4 Tools Every Contractor Needs for Their Customers
As a contractor, your goal is to give your customers high-quality work. Your goal is always to do the best job you can at a fair price for your client. You need to find the balance between offering lower prices than the competition and making a reasonable living for yourself and your family. The quality of your work will most likely be the deciding factor in the success or … [Read more...] about 4 Tools Every Contractor Needs for Their Customers
4 Ways to Make a Lasting Impression on Customers
Long after a customer visits your store or experiences your company’s service, an impression of their experience remains in their minds. As most business owners know, bringing in new customers costs significantly more than enticing repeat business by ensuring that you meet or exceed customer expectations. Therefore, it’s better to get it right the first time and create a … [Read more...] about 4 Ways to Make a Lasting Impression on Customers
How to Help Your Small Business Attract a Bigger Customer Base
So, you want to help your small business attract a bigger customer base – but how? Luckily, attracting a bigger customer base isn’t as difficult as you believe it to be, and can, in fact, be achieved on a budget. As well as improving your marketing, keeping your customers happy also plays a crucial part in improving your business’s reach. Find out how below. Be Seen It sounds … [Read more...] about How to Help Your Small Business Attract a Bigger Customer Base
The Secret Formula for Any Business to Succeed Is NPS Score
Be it small or big; every business has to break-even before it starts generating profit. Customer satisfaction as well as retention, both the aspects are very vital for every corporation for yielding revenues. Now, the million dollar question is, how can the corporates measure the degree of affinity of their client or consumer base? Cut to NPS or Net Promoter Score, a … [Read more...] about The Secret Formula for Any Business to Succeed Is NPS Score
