[tweetmeme]Flexibility of service is not just saying yes to all your needs, it’s more than that; it’s flexing the services to precisely cover all your business outsourcing needs and make your outsourcing decision count. Consider these points when you are looking for flexibility of service from your vendor:
“Flexible services”, do they really mean it?
Most vendors put up the “flexible services offered” label just to ensure that they get more customer calls, but in reality they just stick to their regular services and are mostly averse to change. These vendors are no good, as they make you believe that their regular services will cover all your diverse requirements. So do not fall for it, always get their stand clarified.
How prepared is the vendor?
Even if the vendor is ready to offer you flexible services, check whether he is ready for it and shows some real eagerness to get you the right support. If they are reluctantly agreeing to deliver, then it’s better to look for someone who shows more enthusiasm and interest to alter their service line to meet your specific requirements.
Are you compromising your outsourcing objectives?
Most businesses make this mistake of settling for less than 100%. As vendors offer partly customized outsourcing solutions, most businesses settle for it and as a ramification make changes to their outsourcing objectives. This is a mistake, do not settle for mediocrity and always ensure that the objectives are met and not compromised for unimportant gains like cost benefits, geographic benefits, businesses closeness, and so on.
A right vendor gives you the right services
Your needs may be diverse and you propose to have various services to cover all your requirements, however an able and experienced outsourcing vendor can give you the right combination of services that may change the way you perceived your outsourcing proposition and still bring an overall ease and effectiveness to your objectives. This is a hallmark of a true professional, who can get under your skin and suggest you services that can truly bring your ultimate objectives to life. This is when you can consider your vendor to be truly supportive and flexible to your needs.
Flexible vendor ensures you get complete support at the time of business highs and lows
For instance, you need more customer support and administrative services during the Christmas season and other high-business months during the year, but for the rest of the time you just need regular support. A considerate and truly flexible vendor will meet your requirements without losing the real objectives and offer you precise services that can do the job for you at lesser costs. So always consider this when negotiating for flexible services.