With the huge influence of Internet, e-retailing is one of the fastest growing business models. Just the sheer speed of online communication and the heavy dependence of people on the Internet mandate the e-retailers to be hyperactive and hypersensitive to the huge and varying demands of the e-consumers. This single reason calls for the active involvement of partners and business associates like virtual assistants to augment your business growth. These are some of the areas that they can directly impact.
Quick start support
If you have an idea and are looking to setup an e-commerce business, then it’s recommended to start with professional help. As they have great expertise in handling all the issues of setting up an e-retail business, right from designing the website to creating the shopping cart, payment gateway, third party software integration and so on they can set up the whole thing in the fastest time possible.
Improve your sales with virtual receptionists
“Two-thirds of e-Shopping transactions are aborted after the shopper has already placed goods in the shopping basket, and nine out of ten buyers do not make a repeat purchase. E-retailers need to make the purchasing process reliable, easy to use and efficient, removing the reasons for abandoning purchases. Human contact needs to be available to sort out problems — at least by email, but preferably also with a phone option.” – Forrester report
Just by adding phone or chat based support at the time of purchase makes your customers give you more business. Most of them need a human to get things clarified regarding the purchase. Now considering the amount of consumer visits and purchases, it is always recommended to outsource your phone and chat support to virtual assistants, who can attend to this growing traffic and DO NOT make your customers wait for support.
Online promotions
To sustain and thrive in this online market, you should be competitive and also proactive, promoting your e-commerce site and making visitors pay you a visit is real crucial for the success of e-business. As your main operations may involve production, stock management and other related issues you may not completely dedicate your resources for hyperactive online promotions, which is most needed. This is where a virtual assistant can pitch in with online promotional campaigns like SEO optimization, promotional events, article and blog marketing etc.
Website Maintenance
Setting up your e-commerce site is just one part and maintaining it is another. Considering the amount of growth, your e-commerce website may get more heavier and critical, this means continuous maintenance for error free shopping experience, faster responses, low downtime and ease of shopping. All these activities require constant vigil and 24×7 maintenance. This is one more area where a virtual assistant can step in and run the show for you.
Working out customer preferences
This is real crucial for any business. With so many visitors to your website, it is mandatory for you to know their tastes and preferences; this will help you in offering them more suitable products and increase your ROI. These preferences can be traced using smart web analysis of your site. It gives you information like the time spend by your visitors on your site, pages that are most visited, products most viewed and so on. Engaging a virtual assistant who offer specialized web analytics services can really help you to act faster and get you more for your efforts.
I really like what you have going here. Lots of information on a lot of subjects that I find interesting.
This topic has really touched me
I spent long long periods searching for a virtual assistant Co. to help me with my work that keeps piling up.
At first I didn’t know what to do or who to choose. I needed someone reliable and could handle my work load. And finally here it is, I surfed the internet over and over till I found this . It gave me beneficial information and provided me with a background of what VA really is. It also greatly helped me with my toilsome work
Additional info: At times and in special cases, however, Virtual Assistant can do more than your everyday technical work for you. They can also be very good in being creative most especially in coming up with ideas, solutions and recommendations to improve your current set-up. In handling with your valued time plus the overcoming number of tasks you have to do, they are your silent partner in taking care of the details you need to have a hand on a daily basis and your best weapon to take on the world. Read more information here: offshore virtual secretary
Here is an article that explains what a VA can do for your business:
http://workathomebusinessblog.com/work-at-home-moms/achieve-success-%E2%80%93-work-at-home-as-a-virtual-assistant/
While I agree that VAs can assist online retailers in the capacities you share, there is so much more that a VA can do for an e-tailer. VAs offer administrative support, business communication and some may offer eBay and Esty services as well. Business owners need to know the job they want fulfilled and find a VA who offers those services.
My two cents worth,
Theresa
VA
RobnT Business Solutions
I really like this space a lot cause it keeps me updated with all info i need for the growth of my business. I am quite right now, but with all the hints i get from homebiz am doing quite good.
Keep this space rich with all the ideas that help us (small businesses) grow and be successful.