Reputable collection agencies will enable owners and operators to
focus on elements critical to the everyday operations of their business
and represent them with the highest ethics and values. They will treat
everyone including all consumers with the respect and dignity they
deserve and try hard to assist consumers with past due debt to work out
a resolution. In short, a reputable collection agency will work to
resolve debt, not just collect debt.
The following qualities should be factors when deciding to retain a
third-party collection agency:
- Member of ACA International; The Association of Credit and Collection
Professionals. Make sure the collection agency you are talking to is a
member and that they subscribe to and follow their Code of Ethics.
- Personal Referrals: As with anyone looking for someone to do business
with, always ask around. Talk with other business owners or members of your
local Chamber of commerce to find an agency that others you know may have
- Educated Workforce: When interviewing the representative from a
collection agency, ask them their philosophy of who they hire. Do they hire
college educated people or do they just bring in anyone to fill a position?
- Different Approaches: Does the agency you are talking to have several
methods of collecting on past due debt? The agency should offer a low cost
flat-fee structure along with other proven methods.
- Record of Community Service: make sure the collection agency you are
hiring has a record of community service. The agency should have a track
record of giving back to the community in some way.
- Background Check: It is imperative that the agency you are dealing with
and may be calling on your customers pursues background check as part of
their normal hiring practices. Anything less is not acceptable.
Reputable collection agencies help keep business from getting personal by
defining the line between recovering overdue accounts and maintaining good
customer relations. A strong team will leave customers feeling they are
working with an ethical and respectable organization. A reputable agency
will compliment your businessesí in-house accounts receivables procedures,
free up valuable staff time, strengthen recovery methods to provide improved
cash flow and will improve your businessesí bottom line.
American Profit Recovery (APR) is an accounts receivable management firm
with offices in Massachusetts, Michigan, North Carolina and Kentucky.
Founded in 2004, APR specializes in the collection of third-party debt in
industries such as medical/dental, banking, trades, heating oil delivery,
lawn care and other professional services. The firm serves approximately
2600 clients. 1-800-711-0023 The firmís web address is
David A Greenwood & Associates Public Relations 978-568-1374