Recently we've been hearing that our economy is slowing down, and that we
are headed for a recession. Some say we're already in a recession.
It makes good sense to pay attention to economic indicators. But a
weakening economy should not give you a reason for your sinking bottom line.
If it does, then you may have just found the real cause for your bottom
line: blaming it on the economy.
Too often people believe the "reason" they are having a
particular problem is due to something that is happening elsewhere (and
usually outside of their control). This is especially true in the business
world. Here is an example:
Shoe Store A is doing very well until Shoe Store B opens up across the
street. Revenues decline at Shoe Store A as Shoe Store B gets up and going.
But, and this is a very important but, to the degree that the owner (and
staff) at Shoe Store A attribute their decline in revenue to the existence
of Shoe Store B, TO THAT DEGREE they will be unable to deal with it.
Shoe Store A simply needs to step back and realize they have new
competition and take concrete steps to retain their current customers and
create new ones. Perhaps they need to streamline their marketing and
advertising effort. Maybe they actually need to do some marketing for the
first time!
The reason sales are down at Shoe Store A is not Shoe Store B. Sales are
down because Shoe Store A did not effectively shift their own gears to keep
their business afloat and prosperous.
That may sound simplistic, but when an executive or business owner places
the blame elsewhere, this very act of "placing blame elsewhere"
reduces his ability to devise effective solutions. It actually reduces his
ability to think straight, because s/he is so embroiled in what is happening
somewhere else.
"Elsewhere" is not a place that you can easily control. But you
do have complete control over what happens internally within your business.
You do have control over how efficient your staff are. You do have control
over how well surveyed your marketing messages are. And you can control the
level of care shown to your customers.
There are countless aspects of your business that you have control over.
Those are the items that should occupy your time and focus. Complete focus.
To the degree that you assign the source of a problem to
"elsewhere", to that degree you will be incapable of handling your
own scene.
Let's look at one more example of this. A dental practice considers it
has "slow periods of the year." One such period is the end of the
year. Numerous professionals believe the end of the year simply is not as
productive as other parts of the year. And of course they have statistics to
back up this belief. Every year, December is just very slow.
Then there is the dentist who decided he wasn't going to have a slow
December again. So, back in October and November, this dentist figured out a
few things to do for December. He reminded his patients that most insurance
companies do not allow you to carry over unused insurance from year to year.
He offered his patients incentives to come in during the holiday season. He
just plain worked on it so that his December was not a "slow
period." The result? He now no longer believes in "slow
periods" and of course he has the statistics to back up this new
belief.
You can always find statistics to match a belief. If you believe you are
going to have slow periods, you'll have them. Why generate the insight,
focus and hard work to fix something that you know and believe is not
fixable?
The same is true on a broader scale with "the economy". If you
believe "the economy" is the basis for your declining revenues,
you're in more trouble than you need to be. Anything that is outside of your
immediate control is just that: outside of your immediate control. Put your
total focus on your internal scene and get yourself busy improving things
there.
Leave "elsewhere" alone.