The arrival of a big conglomerate often serves as a kiss of
death to small businesses. For how can you compete with these
giants in the face of the vast technological resources, deep
pockets, seasoned management, and the powerful brands of, say, a
Wal-Mart or Home Depot?
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But small businesses also have more options than they might
think. Those options vary, depending on the nature of a
company's competitive assets. It is possible not only to survive
but also to thrive alongside the giants.
Small companies, more than the superstars, need to keep their
eyes on the ball. Here are some ways smaller companies can
compete head-on with the industry leaders.
Create Your Own Niche.
When you can't be the best in your entire product category, then
be the best in at least one segment. Even multinationals know
that they cannot serve the whole world by itself. Focusing on a
niche market is a powerful tool small businesses can use to be
able to remain afloat in the face of intense competition from a
giant competitor. Successful small companies can decide to serve
market segments such as businesses rather than consumers, or
customers in selected industries with similar needs, or a
specific geographical area. These decisions enable the smaller
company to tailor product and service offerings to the target
market, entice the customers, and enjoy more profit than those
in the central marketplace.
Harness Your Frequent Customers.
One rule in marketing is that it is much more expensive to
attract new customers than to retain old ones. Make every effort
to keep your existing customer base come back to you. Offer
special discounts; send out a regular newsletter or product
brochure, even start out a club. Make your regular customers
feel special and you can be sure that they will continue to come
back to you.
Use the Web. Electronic
commerce is the leveler between great and small. A well defined
and effective website does not depend on large investment or
back office infrastructure. A business, no matter how small, can
project itself to be a big company on the Internet with a
cleverly executed web site. Even the largest companies including
Wal-Mart are faltering in the arena of web commerce, probably
due to lack of vision, poor execution or competing information
requirements. As the giant stumbles, the Web creates the
opportunity for leaner and more flexible competitors.
Maintain Flexibility.
Small businesses, in order to survive, need to be nimble. You
need to be quick in identifying opportunities for your business.
Giants are often hampered by a complex organizational structure
where approval for a business decision can take days. Small
businesses do not have this kind of baggage to carry, and you
need to make full use of this advantage. Your size can also be
your strength. Even the telecommunications giant AT&T lost
its market share by a once-small company called MCI. MCI
introduced the product Friends and Family, a low long distance
rate offered only when customers recruited other customers
(their friends and families) into its "calling
circle." AT&T could not respond. It could not offer
discounts for calling circles; everyone was already an AT&T
customer.
What About Price? Using
price to compete with a giant is a tricky proposition.
Below-cost promotions and giveaways to gain market share are
questionable approaches, and could even be suicide for small
startups. The key to remember is that your business model must
provide customers with long-range value above a price that
covers costs. Unless your business allows you to develop your
inventory at prices much lower than the giants (e.g. purchase
odd lots, closeouts, and damaged goods), then thread carefully
on competing with national businesses on price. Instead on
focusing on price, you can offer excellent customer service,
develop unique distribution strategies, package for a specific
market segment or patent a technology. The key is to provide
value to customers and profit to your company.
Above all else, learn from the experiences of other small
businesses that faced similar competition from giants. There are
a number of success stories out there, maybe even in your own
neighborhood. You just need to keep your eyes open, study your
market, and study your competitor's strategies. It will be
tough, but no one says that it cannot be done!