If you've been considering your competitors as roadblocks, or
hindrances, you've been overlooking an important springboard to
success. Business owners frequently consider their competition
as the enemy. Many focus on "beating the other guy" because that
s how they measure their success just like in sports, where one
side has to beat the other to win.
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However, by focusing on beating the competition, you will
divert yourself from your real objectives: increasing profits,
gaining more time and gaining more control. Bottom line, you
will succeed at these goals only by improving yourself and your
business, regardless of the competition. You can use your
competition to further your own prosperity. Let s look at how
this can be done.
Phase 1: Face Your Competition
The first step in prospering because of competition is to
identify and analyze the Real Competition. It s frequently not
readily apparent. Sure, your business might have a new and
unique products or services, but when the needs they actually
fulfill are defined, you'll discover that many other types of
products and/or services fulfill similar (if not the same) ones.
The second step is to evaluate your competition thoroughly to
know more about them than they or your potential customers do.
You gain considerable knowledge and power doing this, which you
will be able to use during the next step.
Phase 2: Embrace Your Competition
The next step is to embrace your competition. That s right!
In fact, you want and need competition. Here are several of the
reasons why:
Your potential customers need to compare your business and
your products and/or services to someone or something in order
to see and feel that your products and/or services provide the
best deal for them. Everything is relative, and comparison in
buying is a very natural thing.
You need your competition as a place to send unwanted
customers:
- You need to avoid and/or get relief from bad customer
experiences. You quite often spend too much time, money and
effort on extremely demanding, very price conscious,
"unappeasable" customers, who almost always produce no
profits and sometimes create losses. Even worse, they
distract you from your best customers, who drift away in
silence.
- You might as well let your competitors deal with these
problem people and thus probably overlook the better ones
who might seek you out.
- You show strength to customers when you don t fear
competition. Many potential customers will try to threaten
you and your business with "The Competition" as a
negotiating tactic. Your confident understanding of your
competitors and of your desirable customers will allow you
to educate them to the real differences. This is how you can
position your business favorably.
You need to be pushed to continually improve. Monopolies
create terrible consequences. Competition creates a desire to
keep getting better. By not improving, a business is not
standing still in reality it s declining toward its demise.
Your competitors will frequently teach you new ways to reach
your business goals. You will want to execute very profitable
programs that follow similar, if not identical, programs
previously instituted successfully by competitors. Does the term
"re-engineering" sound familiar? Japanese automakers dissected
American and European cars then took the best features and
combined them into very desirable products that filled many
needs the other automakers failed to provide.
Your competitors will frequently supply some of your greatest
business opportunities. They may choose to ignore your potential
customers or interact offensively with them, or they may be
incapable of providing the benefits that your customers want.
Competitors will frequently open up markets that did not
exist before, allowing you and your business to move in and
prosper. Sound silly? Look how fast food restaurants feed off of
each other by congregating in certain areas, making it very easy
for customers to pick from a number of choices.
Phase 3: Position your business to
provide a desirable comparison.
Establish your business so that it will be much more
desirable to your target customers, when they compare you to
your competitors. Use the knowledge gained in the above steps to
create a comparative edge in as many ways as possible. Encourage
your customers to compare, especially in the areas where you
have the favorable edge. This allows them to make a confident
decision to buy from your business, because you appear to be
better for them than your competitors.
There are examples all around you of business owners thriving
because of their competition. One couple, for example, started a
cleaning business in the face of an overabundance of competitors
and greatly prospered, even with higher prices. They succeeded
because they were the only business to quickly answer the phone
with a live friendly person to immediately tend to customer
requests. Their competition actually drove excellent customers
to them.
In another case, a development group created an extremely
profitable new ski resort by concentrating on providing warm,
courteous and ever-increasing benefits to their skiers. The
existing ski areas considered themselves the "only game in town"
and were more focused on treating their directors as
semi-royalty, while they virtually ignored their paying
customers. The developers of the new resort feasted on the
monopoly the others thought they had.
By using your competition and what you learned from them, you
too can prosper because of your competition.
About the Author:
Bill Dueease of The Coach Connection, where connecting great
people with great coaches is their goal. You may contact Bill at
800-887-7214, 239-415-1777, coaches@findyourcoach.com, or www.findyourcoach.com
February 24, 2004
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