Why is it big businesses tend to have multiple sales channels such as
third-party, b-to-b, retail and ecommerce, while small businesses usually
have only one?
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I believe it has to do with control. Many small business owners have a
difficult time letting others represent them. True, no one “gets the job
done like you.” However; you can only bill so many hours in a day or sell
so many products in a week, and if increasing revenue is a priority for you,
then you’ll need to extend the availability of your services or products
through others. Don’t misunderstand me. There’s nothing wrong with being
a one-person-show. In fact, many entrepreneurs prefer this lifestyle.
However, many others want to earn big business revenue, which usually comes
with some sacrifice of control.
Earn Big
Business Revenue By Expanding Your Distribution
Almost any product or service we sell can be sold through a third-party,
someone other than ourselves. In exchange, you give the third-party a
percentage of your earnings from the business they bring you, or, sell them
a product at a reduced rate and they make a profit through product margins.
When you approach a company to sell your product or service, there needs be
a win-win relationship. Prepare to discuss the following: Where is the
revenue stream? What is the compatibility of your third-party’s product
line versus yours? How will you help the third-party sell your product? In
short, what’s “in it” for the third-party?
Suppose you’re a graphic artist and you personally make the pitch to
close every sale. Instead, expand your distribution by asking printers,
specialty advertising companies and consultants to sell your services. Meet
in advance to discuss the most common design jobs, the number of hours
involved and what the rates will be. Your third-party now pitches her newly
available graphic design services (which are actually yours), you complete
the work, while the third-party collects the money and cuts you a check for
65% of the profits.
Who should I
approach to expand my distribution?
Perhaps you’re the owner of a flower shop. Try approaching bridle
boutiques, wedding planners or caterers and offer a 15% commission each time
they sell one of your custom floral packages. Suppose you’re an
accountant. You may think to yourself, “I provide a highly-specialized
service. What third-party could possibly represent me?” There are partners
out there for you! However, first, you must consider your customer’s
perception of potential third-parties. If they perceive you offer a
specialized service, then whomever you decide to partner with, must also be
perceived this way. Therefore, it makes sense for you to partner with
highly-specialized and regarded experts such as business consultants and
attorneys. The most important element the three of you have in common is
that people come to you for expert advice. Therefore, when an attorney
refers someone to you, this person already has a high regard for your
services due to your association with their attorney.
Here’s another example. You’re a professional organizer and your
expertise is to go into your clients’ homes and help them organize their
basements, or go through their clothes and prepare for a large donation, or
rearrange their kitchen to make it more functional. Whatever it is you do,
there are many vendors out there that you complement. How do you turn other
vendors into third-party partners? First, think about whom your clients
spend time with and what other vendors they employ. For example, you could
approach home improvement professionals, such as carpenters and painters.
Ask them to distribute your new business flyer, and you do the same for
them. There’s no risk. Of course, you’ll want to make sure you’re
associating with only reputable vendors, since you won’t generate a lot of
reoccurring business by passing around flyers for unethical businesses.
All of my examples work in reverse too. If you’re one of the vendors,
then consider approaching the flower shop or accountant and initiate your
third-party relationship.
It’s my experience that what keeps us from growing our businesses is
our lack of confidence in ourselves. As far as I’m concerned, if you own a
business, then you have the expertise necessary to get your job done, and
the gusto to approach others and ask them to sell you. If you didn’t, you
wouldn’t have the chutzpah to have started your business in the first
place. Now go, build some third-party relationships and make some money, and
remember, spend very little.
About The Author
-- Sharron Senter is a New
England-based marketing consultant, speaker, writer and founder of Senter
& Associates, a marketing communications firm that helps small
businesses deploy low-cost marketing strategies. Sharron is best known for
her free weekly emailed marketing tips, found at http://www.sharronsenter.com
September 16, 2003
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