Qualified traffic is the lifeblood of any web site today, especially for
ecommerce sites that are selling goods or services online. But, many media
buyers and/or owners of web sites are paying too much for traffic by relying
on top tier PPC ("pay per click") search engines like Overture or
Google's Ad Words Select programs and others.
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There is a new breed of web site traffic brokers emerging in the
interactive marketing world that are brokering qualified traffic to the
highest bidder on a CPC ("cost per click") basis. Traffic brokers
bypass tried and true business processes by flipping the business
proposition 180 degrees. They don't find clients and then optimize their web
site for search engines; they do it the other way around, by developing and
optimizing their own domains for top tier search engines and then reselling
this traffic by redirecting it to a destination of their choosing in real
time.
So, is this process illegal or unethical? It's hard to say. I don't
believe these processes are more disingenuous than what's occurring with
hidden "sponsorship listings" via top tier search engines,
including Yahoo, MSN, LookSmart, Overture, etc. The latter are now starting
to take up the lion's share of the first page on search results -- these
results are viewed tens of millions of times per day, with many people
unaware that the results are "sponsored listings."
To muddy the digital waters even more, marketing services companies are
starting to offer "trusted feed" traffic to companies who want to
buy qualified traffic on a CPC ("cost per click") basis. This
process is just starting to take hold in the marketplace and works by a
marketing services firm contacting a prospective client and offering them
"trusted feed" search engine listings on a top tier web site like
MSN or LookSmart on a CPC "cost per click" basis. They (the
marketing services firm) then build web site pages for their client that are
based on their in-depth knowledge of what the search engines want and then
submit these pages to the search engine/directory's editors who then review
the sites, give the "client" a top tier listing site and then
share in the CPC trusted feed revenue with the marketing services firm.
It's getting pretty murky when you start to look closely at what and how
traffic originates. I don't think brokering traffic is bad or unethical as
long as the web site that is the final recipient of the traffic is offering
goods and services that are identical to the referring web site. And, there
is a self-policing component of these types of processes -- the traffic
brokers want repeat business, so it is in their self interest to make sure
the redirected traffic is being sent to a similar web site.
Also, "conversion rates" (the number of people taking a
specific action versus the amount of traffic) are rapidly becoming the final
determinant of building a sustaining relationship between the traffic
brokering firm and the recipient web site. If the traffic coverts then the
recipient typically wants to buy more, if not, they will move on to another
source -- this reinforces the self-policing aspects of the relationship.
So what do you look for if you want to start buying traffic from a web
site traffic broker? Price is certainly a large factor in determining what
your interest should be; most of us in the traffic brokering business
typically offer keyword traffic at about a third or half of what you would
pay via a trusted feed setup, or Overture or an Ad Words Select program via
Google. Expect to pay more for filtered ("automotive, insurance,
telecommunications") versus unfiltered ("shopping mall type of
traffic") as the former has to be carefully filtered for specific
keywords or keywords sets so it can be distributed to a larger number of web
sites.
Next, make sure you get a 24/7 reporting capability that enables you to
analyze your traffic in real time -- this report should show the originating
keyword traffic (keywords are always embedded in the search string). And
look carefully at your report; proxy traffic (or cached pages) should be
filtered out so that there is no more than 5-10% of the total traffic -- you
can't get away from having some proxy traffic in this day in age, even AOL
is using proxy servers. Finally, look closely at your report. The timelines
should have some randomness in the sequences; if you see a traffic report
with keyword traffic that is spaced very closely in terms of the timeline,
warning bells should go off.
-- Lee Traupel has 20 plus years of marketing experience - he is the
founder of Intelective Communications, Inc. http://www.intelective.com,
a marketing services company which provides strategic and tactical marketing
services exclusively to small to medium sized companies. Reprinted with
permission from Intelective Communications (c) 2001-2002 by Intelective
Communications, Inc.