David
and Wendi Kast started making candles out of curiosity. For years, they made
candles as a way to relax from their daily grind and for their own
enjoyment.
Candle making was simply their
hobby, until friends began clamoring for more and offered to buy their
candles. The increasing demand and change in circumstances forced the couple
to rethink their hobby into serious business.
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By improving their craft and
learning a few more skills, they have been able to turn their candle making
into a profitable at-home business. David and Wendi now operates
Contemporary Candles (http://www.contemporarycandles.com),
offering a variety of candle products from holiday and seasonal
candles to "super scented" crystal wax melts.
Learn how David and Wendi Kast
have managed to convert their hobby into a thriving business in this
interview with Wendi.
When and how did you start creating candles?
We've been making candles
for a couple of years now. I was curious about how they were made so I
bought some books on the subject. After reading those I decided to see if
there were more resources on the Internet, and there was a wealth of
information available! I joined some mailing lists and started asking
questions, playing with different wax and additives, and realized it was
something I really enjoyed. Dave, my husband, was just as interested and was
learning right along with me. We have a great time coming up with new ideas
for candles and fragrance combinations!
Creating beautiful candles started as
your hobby. What convinced you to
transform this hobby into a business?
I had originally *never* intended
to make it a business! I just really enjoyed making the candles for myself,
because I truly enjoy them. As I learned more about the craft, I realized it
involves a lot of testing. Every wax, fragrance oil, additive and wick can
produce a different result. Eventually we ended up with so many candles it
was becoming impossible to test them all, so we gave some of them to
friends, family and co-workers along with test sheets, and asked them to
burn the candles and give us the results on wick performance, scent throw,
etc. People began to ask if they could buy the candles and we kept
protesting that it was just a hobby--we weren't selling them.
In April of 2001, however, I was laid off from my part time job as a
Human Resources assistant. I decided to work on a website and try to turn my
much-loved hobby into a business because the job market was so tough at the
time. When we realized it was really going to take off, I stopped my job
search and focused on the candle business full time.
What were the
challenges that you faced during your start-up phase?
Probably the biggest
challenge was finding customers. We are pretty much a web-only presence,
except for a few local sales here and there, so we needed to convince people
that our candles were worth taking a chance on. Once we got those initial
customers and they told their friends about us, it really helped our
business grow.
The next challenge after we found those customers was getting through the
first holiday season unscathed. We were very surprised at the volume of
sales and were caught off guard. We worked well past midnight for weeks to
be able to make and ship the candles in time, and tried at the same time to
have some family time with our two young children as well. After the holiday
season was over, we reviewed what we could have done better and we feel we
have a good plan in place for this year.
Aside from your site
ContemporaryCandles.com, how else are you distributing your products?
Our
website is the only way we sell at the moment. Because we both have
moderate-to-severe hearing losses, doing craft fairs would be very difficult
for us. We did consignment in a shop for a short while but decided it was
more worth the effort to build the website and use that as our main sales
tool.
How has your web presence helped
your business?
Our web presence *is* our business at this point! Without the
website, we would most likely not be selling candles. Just about every other
popular method for selling candles--through craft fairs and flea markets, in
your own shop, or through in-home parties--would just be too difficult for
us (and not at all enjoyable). We are always updating and keeping our
website current since it is the only way our customers really 'know' us.
For those thinking of starting a candle making business, would this be
a good business for them to start from home? And why?
I think this is an
excellent home-based business. Every aspect of making a candle is easily
done in the home, and although the supplies do take up some room, they
really don't take very much space. Of course, you can also do this from a
shop that's not inside the home, if you wish, but the beauty of it is that
you don't have to. Some people, however, prefer to keep their kitchen for
food preparation and don't want to worry about wax dribbling onto their
countertops, so if you have room for a separate workshop in your home then
that is the best option. :)
Is a
candle making business expensive to start and manage?
Yes, it's fairly
expensive to start because of the quantity and range of products you need.
Beyond the actual equipment to melt wax, the molds and other equipment
(pouring pots, ladles, etc.) you need to buy wax, wicks, wick tabs, dye,
fragrance oil and containers if you are making any kind of container
candles. If you aren't lucky enough to live near a wax supplier, shipping is
really expensive since a case of wax weighs anywhere from 50 to 62 pounds,
and you will go through a case of wax before you know it! By the time you
finish testing and find a combination that works well, you've used a lot of
wax and fragrance oil (which can also be very expensive)!
The initial purchases to find the quality materials that you want can be
very expensive. Managing isn't quite as bad as the initial start-up costs,
however, once you settle on products you know and trust. If you work out of
your home, you save yourself the overhead costs of operating a store.
Insurance can also be rather expensive and difficult to find, due to the
nature of the business.
How did you fund your business?
Our business was
funded entirely with personal funds. We had many of the supplies we needed
since we had already been making candles as a hobby for quite a while. As
business picked up and we needed wax, fragrance oils and molds in greater
quantities, we poured every penny from sales back into the business.
How are you marketing your business?
Search engine
placement is important to us and brings us a lot of business. We encourage
people to tell their friends and family about us with a referral program. We
are listed in many online craft malls and we have advertised in select
publications as well. Word of mouth continues to bring us many customers,
and of course, we pass out business cards and candle samples to just about
everyone! Online candle parties have also been really popular--a
hostess/host emails invitations to friends and family and when they place an
order, they use a specific party number. At the end of the party period
(usually two weeks), the host/hostess earns discounts and free merchandise
based on the amount of sales from the party.
What makes the candle making
business right for you?
This business encompasses all of the things both
Dave and I enjoy--the actual creation of a candle is a passion of ours. Dave
excels in the technical aspect of things and he also expanded our workshop
when we needed more room. I'm able to express my creativity through the
candles and the website, which I really enjoy. We're able to work from home
and be here when our children need us, and our hearing loss does not affect
the work we do. We can choose our hours and the way we want to do business
(i.e., online) ... and email is a blessing for those of us with a hearing
loss! :)
Has
this business always been easy? Did you ever think about giving up?
It has
never been easy, but it has always been fun! The main thing for us is that
we enjoy candle making so much--it really never feels like work. However, we
are doing something related to the business at almost all waking hours of
the day so it has gotten overwhelming at times. We've never thought about
giving up, though, because it's all been worth it!
What advice can you give someone who wants to start this business?
Take your time, and don't give up! It takes a lot of time and money to get
started and to put out a quality product, but it's worth it. The worst thing
you can possibly do is to rush into it and sell a candle that is unsafe or
that burns badly. Take the time to test and really know the materials you
are working with. Be creative and have fun!
Any other advice or tips
Find a special item to make that is unique to you; there's a lot of
competition out there, and you want to find a way to stand out and make
people remember you. Don't spread yourself too thin--find the products you
make well, and do your best at them. Trying to do too many different
varieties can be overwhelming ... we found this out the hard way, and cut
back on some of the items that were too time-consuming to make. Every few
months, take a look at sales and see what products might need some changes
to help them sell better. We've found even renaming a fragrance that wasn't
selling well can make a big difference!
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