Managing Customers

The Power of a Thank You

April 28, 2016 | By | Reply More
The Power of a Thank You

One of the articles I’ve circulated over the years is an article about the power of thank-you notes. One subscriber, Duncan Shaw, recently sent me an email relating how this article had impacted his business. In recent years I have observed an increasing reliance on auto-responders, aWeber tools and other means for small business owners […]

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12 Secrets to Getting Repeat Customers

August 23, 2015 | By | 2 Replies More
12 Secrets to Getting Repeat Customers

Getting repeat customers is not easy, and getting tougher all the time. Here are strategies to help you retain your customers and get more repeat customers:

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5 Reasons Why your After-Sales Service Operations can be a ‘Loss Center’

June 23, 2014 | By | Reply More
5 Reasons Why your After-Sales Service Operations can be a ‘Loss Center’

Just like any other business processes, running after-sales service and repair process involves money, time and resources. If you are running a type of business that offers after-sales service and repairs, it is important to understand the pain points of such an offering.

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Handling Customer Calls: In-House vs. Virtual Receptionist Services

March 1, 2014 | By | Reply More
Handling Customer Calls: In-House vs. Virtual Receptionist Services

Appointing a full-time in-house receptionist or using services of a virtual receptionist is a much debated issue when it comes to handling important customer calls.

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Attract More Clients: Dump the PITA Customers

December 10, 2013 | By | Reply More
Attract More Clients: Dump the PITA Customers

If you want to attract more clients, then you need to fire the pain-in-the-ass or PITA customers who do nothing but suck up your time and energy. By dumping them, you free up time to develop and care for the ones who really matter.

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What Customers Really Want

September 2, 2013 | By | Reply More
What Customers Really Want

Do you know what your customers really want? Customers are looking for good service. Learn the 4 strategies you can use to keep your customers coming back.

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How to Successfully Seal the Deal Over the Business Meal

June 20, 2013 | By | Reply More
How to Successfully Seal the Deal Over the Business Meal

Taking clients to a business meal has been an effective way to build relationships, make the sale or seal the deal. Learn basic rules to make the experience pleasurable and profitable.

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How to Handle a Missed Deadline

May 9, 2013 | By | Reply More
How to Handle a Missed Deadline

Missed deadlines can be expensive and disastrous for any business. If you are behind schedule and may miss an established deadline, here are some tips to remedy the problem.

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