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Building Brand Loyalty with Personal Care Products

Q. This is a wholesale company that distributes unique products people use in their homes: beauty aid, soap, shampoo, supplements, laundry products and much more. I cannot reach people here in NY. I try to find bulletins and give out flyers and nothing works. Shirley

Advice by Yvonne Buchanan

Dear Shirley,

Remember the old ad slogan, "I'd rather fight than switch"? Brand loyalty among personal care products is fierce. People are willing to try new things, however, provided the "new things" come to them for free. That's why you find so many perfume and lotion samples in women's magazines and can't get through Macy's without being doused in cologne.

Consider giving out free samples of your products. Avon was so successful with this that they never stopped! Free samples come with every order. Provided you have a quality product, you should have no trouble developing brand loyalty, and then it will be hard to get your customers to switch from you!

Pick your best product, provide it in a trial size, and follow up with discounted coupons for the first order, and you've got your loyal customers. And take a cue from Avon: include free samples of other products with every order you fulfill.

Go get 'em, Shirley, and let us know how it goes!

Yvonne

About the PowerHomeBiz.com Guide:  

Yvonne Buchanan has been a public relations writer, editor and freelancer for more than 20 years. She is an instructor at The PR Academy www.learnpr.com , a professional development institution that provides public relations instruction and information. She enjoys teaching people how to use low-cost public relations methods to increase the market visibility for their businesses


The opinions expressed in this column are those of the author, not of PowerHomeBiz.com. Users should not treat the Guide's response as legal, accounting, or professional advice as all answers are intended to be general in nature. Such advice can only be properly given by qualified professionals who are fully aware of a user's specific geographical areas or circumstances, such as an attorney or accountant.

   

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