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Starting a
Secretarial Service
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Q.
I
have been a legal secretary for 18 years. I have an excellent
reputation in the industry and have a very well paying job. I am
thinking of starting up a service out of my home. I'm hoping you
can give me some advice on how to contact potential clients. I
was thinking of creating my own web page and putting
advertisements in the local papers, contacting business and
government offices in my community first. I plan to continue
with my 9-5 at least initially. Any advice would be greatly
appreciated. Thank you. - Robin
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A.
One strong point of a
secretarial and office support business is the wide range of
services that you can provide.
Services of this kind of business can include any of the
following: transcription, resume writing and career
consultation, word processing, editing and proofreading,
business writing, preparing spreadsheets, bookkeeping and
billing, database and contact management, desktop publishing,
graphic design, multimedia presentations, office management and
organizing consultation, web site design, and even Internet
research. Nowadays, an increasing number of clients need help in
managing and answering their emails. I am sure you have an idea
of what kind of service you will focus on.
The possible markets you can tap for this business include
the following:
- Brand new businesses with no support staff. Most of these
will also be small businesses and self-employed individuals
that may need some help on as-needed business.
- Other small business entrepreneurs have little time or
desire to do their own administrative work, and your service
will be of great help to them.
- Small and medium businesses experiencing difficulty in
hiring full-time staff. Despite the good economy, attracting
good employees is a major problem of most small businesses.
Labor market is so tight nowadays, that even established
firms are continuously looking for temporary help to do
administrative tasks.
- Students, either college or graduate students, oftentimes
need help for their research. Your organizing and research
skills can come in handy for this segment.
Your quality of work and ability to meet deadlines are two of
the most important factors you need to succeed in this business.
Your plans to market your business are definitely a step in the
right direction. Here are some other suggestions:
1. Word
of mouth is the best form of marketing your
secretarial and office support business. Capitalize on your good
reputation in the industry (and even your present employment) to
find clients for your business.
2. Yellow
Pages Advertising. This is still a very effective way
to get your secretarial business noticed. The success in
acquiring new business through this medium hinges on three
things: size of your ad, frequency of your listing, and your
business name. In addition to a listing, you can buy a box
advertising, the size of which depends on your budget. You can
get a ¼ page or a 1x2 box ad. The bigger your ad, the greater
your chances of being seen by prospective customers. Another
strategy is through multiple listings. You can ask pay to be
listed under multiple categories, such as Secretarial Services,
Word Processing, Legal Assistance, and other relevant pages.
Finally, if you haven't named your business yet, you should
consider getting a business name that either starts with the
letter "A" or a number to get the first listing in the
alphabetically arranged directory.
3. Networking. Your present
job is a fertile ground for meeting prospective clients' sources
of referrals. Join any professional organization in your field,
if you have not done so already.
4. Get a listing of new businesses
in your area and send out information about your business to
them. Some local business newspapers provide a listing of new
businesses within the locality. You can either send a direct
mail, business postcards, or half-sheet cards with a listing of
your services. Then follow up mailings with phone call.
5. Advertise your services in local
publications within 50 miles of your home. You can
place ads in your church bulletin, country newspaper, chamber of
commerce bulletins, university newspapers and related clubs. If
you wish to concentrate on providing legal support, advertise in
any legal publications in your area.
6. Contact similar businesses.
While some will refuse to cooperate (much less talk with you!),
there is something to be gained from building strategic
alliances with competitors. You can work together on some
accounts, particularly businesses that they cannot handle
because of work overload. There can also provide you with leads
on accounts that they do not cover but falls within your
expertise. Present to them a win-win situation, and chances are
they will agree to your proposal.
7. Marketing your business on the Web is
a smart move. Make sure that you get listed in search engines,
particularly your directories focusing on your city or locality.
Be prepared to devote considerable time in promoting your web
site as search engines takes weeks, even months to list new
sites. Yahoo, for instance, takes more than six months to list
new sites (if they list you at all), unless you pay the $198 fee
to fast track the review of your site (just a review, no
guarantees on listing).
8. If you want to target traveling
businesspersons, contact hotels about offering your
services to their guests. A lot of business travelers need
office support of all kinds when they are on the road. This can
be a good market for your business if you are living in a major
urban area or city that can attract a lot of business travelers.
A book I
recommend:
How to Start a Home-Based Secretarial
Serrvices Business (How
to Start a Home-Based Business) by Jan Melnik
Good luck!
About
the PowerHomeBiz.com Guide:
Nach Maravilla is
the Publisher of Power Homebiz Guides. He has over thirty years
experience in sales and marketing of various products, which
covered as he jokingly describes, "from toothpicks to
airplanes" He also had extensive experience in
International trading and he always excelled in special promotional
ideas for retail outlets.
The opinions expressed in this
column are those of the author, not of PowerHomeBiz.com. Users should not
treat the Guide's response as legal, accounting, or professional advice as all
answers are intended to be general in nature. Such advice can only be properly
given by qualified professionals who are fully aware of a user's specific
geographical areas or circumstances, such as an attorney or accountant.
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