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And with questions come answers; lots of them. You would have to live on
another planet not to notice the new plethora of books and articles discussing
the importance of positive leadership, positive cultures and positive
relationships. From books such as The Power of Nice, What Happy Companies Know
and How Full is your Bucket to an abundance of new research, from researchers
such as Daniel Goleman and Barbara Fredrickson, demonstrating that positive
people, positive interactions and positive work cultures produce positive
results, there is a growing sentiment that positive energy is the cure for the
ailing business, the suffering stock price, the battered leader, the negative
leadership team and the “sick” and “tired” morale and culture. It is as
University of Michigan Professor Kim S. Cameron described it, the holy grail of
business.
Yet, while I agree with this research and sentiment, there is a bigger,
deeper question that is often overlooked when we discuss positive energy. That
is why when I speak to CEO’s and executives I ask them a simple question. “If
positive energy is so important, and we all agree that the research demonstrates
it works, then why aren’t more companies, more positive?” Why are there not more
people skipping through the halls, smiling at their co-workers and loving their
job?
Why do more people die Monday morning at 9am than any other time? If
positive energy is so important and leaders know it, then why does negativity
cost companies 300 billion dollars a year according to the Gallup Organization.
And why do so many companies have morale and productivity challenges with 42% of
workers suffering from burnout according to a recent Harris Interactive survey?
The answer is simply because positive energy doesn’t happen by osmosis and it
clearly doesn’t happen by sitting around, holding hands and singing Kumbaya.
Successful, positive companies with positive employees and positive cultures are
created like anything else. Through a set of principles, processes, systems and
habits that are ingrained in the corporate culture and each individual employee.
Positive companies aren’t born. They are developed. When it comes to corporate
families there is no such debate about nature versus nurture. It’s all about
nurture.
Positive Leaders are required
In order to build a positive company, then, it is essential that there is not
only a positive leader but a positive leadership executive team who believes in
nurturing and developing a culture of positive energy. Too many times I have
been brought to speak to a company to infuse the employees with positive energy
and 2 minutes after my talk an employee will come up to me and say, “this all
makes so much sense but the leaders who need to hear this are not here and
that’s the problem.”
They are right. To build a positive company fueled by
positive energy you’ll need to first get the executive team on the energy bus
because, while positive energy trickles up and sideways through an organization,
it flows powerfully from the top down; from leaders, to managers, to employees
to customers. If you have positive energy trickling up the organization but your
leaders and managers are causing negativity to flow down, the positive energy
gets surrounded like the sun on a dark, cloudy day, creating a negative culture.
Nurture the Root
Building a positive, successful company also requires leaders to have a long
term vision and an understanding that too many of their counterparts focus on
the fruit of the tree—stock price, profits, costs, etc. and ignore the root—the
culture, trust, people and positive energy of the company. Leaders who run
successful, positive companies know that when you take care of the root of the
tree you will always be pleased with the fruit it supplies.
If you ignore the
root, eventually the tree will dry up and so will the fruit. To nurture the root
of your company you’ll want to feed it lots of positive energy. And this is done
by leaders who believe in the benefits of positive energy, urgently invest in
it, nurture employees with it, and as Pete Carroll said, “ingrain it in
everything they do.”
To fuel your business and growth with positive energy and ingrain it in
everything you do here are a few best practices and strategies that will get you
and your team on the energy bus and moving in the right direction.
Hire Positive People
Sure everyone knows this. But the question you must ask yourself is do you
have rigorous systems in place that screen out negativity and ensure that you
hire positive people. It’s obviously a lot easier to create a positive culture
with people who are naturally more positive and this starts at the hiring
process. Pat Riley said, “you don’t have to yell at someone who wants the same
things you do.” When you have positive people on the bus you’re more likely to
have a positive ride.
Enhance Communication
Peter Druecker says that 60% of management problems are the result of faulty
communication. This is because an organization is like a communication network
or web of energy pipes and where there is a void or gap in communication,
negative energy will always fill it. When people feel fearful or uncertain or
unheard they start thinking the worse and act accordingly. And as negative
energy fills more voids and grows in these gaps, the positive energy can’t flow
through the organization.
By designing systems that enhance communication you
eliminate the gaps and allow positive energy to flow through the company. One
example of this practice is PPR International, a healthcare recruiting company,
that holds a weekly Monday morning 8:30am meeting. The meeting lasts 10 minutes
and everyone in the company is briefed on everything each department will be
working on that week.
Consider it a company’s version of the football huddle.
Another example is Google’s office layout that rejects cubicles in favor of wide
open work spaces and meeting rooms that foster better communication and idea
collaboration.
Fill the Void with Positive Energy—constantly and systematically
Once you have a healthy communication system in place you’ll want to make
sure you fill the energy pipes and communication network with positive energy.
If positive energy is always flowing through the organization then negativity
can’t breed or take hold. The key is to implement systems that foster more
positive interactions, positive feelings, and a positive culture.
One example is
Ken Blanchard, who is not only a leadership guru for many companies but his own
as well. Ken’s title is Chief Spiritual Officer and each day he holds an all
employee call where he shares an inspirational message.
Another example is First
Transit whose bus drivers at one of their many airport shuttle operations were
low in morale, high in negativity and poor in performance. A turn around team
was put in place and immediately they instituted a system designed to enhance
positive interactions and feedback.
Every time a supervisor noticed a bus driver
doing something positive they praised the driver and also wrote their
observation on a specially designed sheet of paper that was submitted to the
general manager. The next day the general manager would personally hand the
sheet of paper to each driver and again praise them.
That meant the bus drivers
received two positive interactions for every one positive action. Not
surprisingly performance soared, morale improved dramatically, absenteeism
decreased and profits grew. Positive energy only takes root if it is ingrained
in a system and process.
Eliminate Energy Vampires
Not with stakes or garlic but with pink slips. Post a sign that says “No
energy vampires allowed” and eliminate anyone that sucks the energy and life out
of your organization. It may not sound positive but it’s essential to create a
positive culture and positive outcome. Too many leaders know who their negative
employees are but they don’t know what to do with them, so they do nothing which
leads to dangerous consequences.
As Philadelphia Eagles Quarterback Donovan McNab said about Terrell Owns, “One guy can’t make a team but one guy can break
a team.” Like a cancer, one energy vampire can spread negativity throughout a
team and organization. While you should give them a chance to get on the energy
bus and contribute to your positive culture, if they don’t make the necessary
changes, then you’ll have to let them off the bus. The success of your ride
depends on it.
Drive with a Shared Vision and Purpose
Howard Shultz, founder of Starbucks told his people from the beginning that
we are not in the coffee business serving people but in the people business
serving coffee. He not only shared his vision for where Starbucks was going but
he inspired people with a sense of purpose to make a difference and enjoy the
ride.
Vision helps everyone in the organization see the road ahead and focus on
the goals that will lead to their destination while purpose inspires them to
work longer, harder and more passionately. It doesn’t matter how many meetings
and positive interactions you have within your company, if everyone in your
company is not driving in the same direction with a deeper sense of purpose,
then you’ll never be as powerful, positive and successful as you could be.
Vision and purpose not only keeps people on the bus but it causes them to get
out and push when the engine breaks down. Vision and purpose inspire individuals
and teams to navigate the short term obstacles, adversities, and potholes that
so often sabotage individual and team success, because they see and understand
the long term vision for a better and brighter future. To share this vision and
purpose Howard Shultz held frequent town hall meetings where he invited everyone
on his bus for what we now know has been an amazing ride.
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It’s important to know that positive energy is not the cure all for every
business ailment. You’ll always need to hire smart, intelligent, hardworking,
insightful people that deliver results. You’ll still need to get the right
people on the bus that have the right vision, map and plans for the road ahead.
But without positive energy and the fuel to drive the bus forward, even the best
and smartest drivers will be left at a standstill while the competition drives
positively past them. Positive energy is more than just a term. It is a power
source that will fuel your business and profits if you cultivate it within your
people and engrain it into your process, systems and culture.
Jon Gordon is a leading authority on developing positive, engaged people,
leaders, schools, businesses and teams. He is the author of The Energy Bus: 10
Rules to Fuel your Work, Life and Team with Positive Energy, The 10 Minute
Energy Solution and Energy Addict: 101 Ways to Energize Your Life. Jon and his
tips have been featured on CNN, the NBC Today Show, Men’s Health, Forbes,
Natural Awakening Magazine, and more. He is also the co-founder of PEP- The
Positive Energy Program, which creates and funds programs that develop healthy,
positive children around the world. Learn more and sign up for Jon’s free weekly
energy tip newsletter at www.JonGordon.com