Successful
entrepreneurs possess the ability to think creatively and
identify opportunities in their environment. Wendy Newmeyer saw
the potential of balsam branches, considered waste products in
her husband's logging business, and transformed it to
sweet-smelling pillows and other gift items. Her company, Maine
Balsam Fir Products http://www.mainebalsam.com
based in West Paris, Maine, is now the premier source of
aromatic pillows in the world.
The Difficult Start
Wendy and her husband Jack moved from East Brunswick, New
Jersey to Maine in 1979 with a dream of building their own home
and have a simple, natural life. Wendy, then 24, even went back
to college to study the newest methods of farming in
anticipation of their new life because "that's what we
thought we would do when we came up here." Their hope was
simply to lead a self-sufficient life. As she puts it, "we
didn't want to become big farmers." The reality, however,
was not easy.
They first ventured into several businesses - from selling
Christmas trees, to breeding German shepherds, to growing
vegetables and herbs - all with limited success. To save money,
they lived in "very primitive conditions" in a
run-down old trailer without electricity, telephone or running
water. The Newmeyers took showers at a local health club and
sometimes took a plunge into Moose Pond Brook, which runs
through their land, with a bar of soap.
Out of necessity, Jack began harvesting and selling lumber
from their 111 acres of land. Jack bought a used bulldozer and
cut spruce and fir for pulp. Wendy, seeing all the waste that
was made in the wood-harvesting process, soon realized that she
could make use of her expert seamstress skills and extensive
education in drying herbs and flowers to produce a second
moneymaking item. Their savings, however, were almost depleted
that even the $700 needed to buy the shredder (the heart of the
operation) was a sacrifice. A $10,000 inheritance from her
grandfather who passed away helped the family tide the difficult
times.
B.F.O.
(Blinding Flash of the Obvious)
Wendy started her foray into the balsam business by selling
the cut branches of the balsam fir trees for a local incense
factory. Quite coincidentally, she had read in a book that
Native Americans used balsam trees as herb for many different
home remedies. With her long-standing interests in herbs,
"that got me excited into thinking about it [balsams] in a
different way," said Wendy. She became a supplier to the
incense factory, which used her balsam fir boughs to stuff
souvenir pillows.
She found other clients who wanted her balsam to make
products such as decorative pillows, potpourri and other
by-products. One client, a publisher of Herb Quarterly that
Wendy subscribes to, was so happy to have found Wendy. This
client was buying pillows from the incense factory that Wendy
supplies and takes the pillows apart to get the balsam. The
publisher, who needed balsam to make pillows, paid Wendy $1.75 a
pound, compared to the $0.07 a pound paid by the incense
factory.
Wendy then launched into a mailing campaign, sending 300
targeted mails to herb businesses nationwide, asking them to buy balsam from
her. The response was impressive: 125 placed orders. For about
six months, the balsam fir boughs were her only products.
However, Wendy realized that filling orders for raw balsam
wouldn't keep her busy year-round. She then saw the potential of
balsam pillows, and began to wonder why no one was making nicer
pillows, as the stores that she supplied balsam with only
produced plain pillows. She figured that the tourism industry of
Maine, with about 10 million visitors annually, could be a big
market for souvenir products representative of the state such as
balsam pillows. "I just want a tiny piece of that
pie," she said.
"One morning, I woke up with a 'BFO' (what my SCORE
counselor calls a blinding flash of the obvious), that it was up
to me to make those 'nicer' pillows! Using skills and interests
I had developed which until then seemed to have no correlation
to each other, I began my company!" She opened Maine Balsam
Fir Products in 1983, producing a line of balsam fir pillows
with scenes of Maine embroidered on them.
The
Slow Climb to Success
Success for Wendy did not come easily. Nonetheless, she
willingly embraced the difficulties and challenges faced of an
unknown start-up with hardly any marketing capital. As she looks
back, she says, "I was at a place where I can say that I
had nothing to lose. I was living very poorly, and my husband
was having some problems so he wasn't able to support me."
She started stitching together on her home sewing machine
silk-screened fabric pillows that a graphic artist designed for
her. She then filled them with her own fragrant dried balsam.
To sell her balsam, she traveled across the state a couple of
days a week with a trunk load of pillows that smelled like
Christmas. She took a door-to-door approach, traveling
throughout the state asking stores if they were willing to carry
her product. According to Wendy, "The early customers did
NOT beat a path to my door … I had to go out and find
them." Personally cold-calling the "best" stores
in each town, she would show them her pillows, not wanting to
give anyone a chance to say no before they could see what she
was offering.
It was exhausting work. Nonetheless, the long hours and
difficult start did not deter Wendy's spirit. "I wasn't
just working eight hours a day: I was working for 18 hours, or
even 20 hours a day. I remember in my first year when I was
waking up at 4 o'clock in the morning and working until midnight
taking breaks only to eat. I was working almost every waking
hour in such a variety of tasks."
After only two months, she knew that she made the right
business decision. While her product line is very limited,
"I was already supporting my family and was able to keep
the business moving forward as well. " Shop owners, who had
seen her products in other shops, started calling her to supply
them as well. By the third month, Wendy hired her first
employees to help her fill the orders. She enlarged her product
line, introducing more designs for her stuffed pillows, and
started looking for customers outside of Maine. She sold to 169
stores that year.
Through the years Wendy has experimented with trade shows,
catalogue sales, the QVC home shopping network, and many other
avenues to showcase her products. She recently set-up a web
site, http://www.mainebalsam.com, to widen her market reach and
take a dip on Internet retailing. Her worldwide outlets now
exceed 4,400 stores and her employees have increased to 12.
Sales of Maine Balsam Fir Products have reached over $500,000
per year.
The
Path to Entrepreneurial Success Begins with Perseverance
The first years in Maine were very difficult. The isolation
of living in a rural area, loneliness and poverty proved to be
the biggest hurdles in her life. "But my parents gave me a
very good self-image and confidence. And so once I got into this
direction, there was no turning back." She credits her
qualities of being a woman as a significant reason for her
success. "Women, first of all, are very tireless workers.
We're very frugal by nature, and not complaining." Almost
all her early contacts were women, who proved very supportive to
her. "It was a good thing, because the male encouragement
was lacking." Her own husband was critical of her for a
long time, expecting her to fail. Instead of wallowing in
disappointment from her husband's lack of support, "I
became much more determined to succeed." Today, her husband
Jack had built her a huge barn serving as the company's headquarters
and acts as her Raw Product Manager.
Her greatest joy from being an entrepreneur, however, comes
from being able to help her community. "I feel very good
about the support I could give into my community." She
relates the story of one of the ladies who work for her, Denise.
Since Wendy also employs Denise's mother, the girl, who was then
eight years old, complained that her mother didn't have much
time to play with them since the mother worked for Wendy.
"I was feeling sorry about it," said Wendy, until the
little girl said, 'But she just bought me new shoes!" The
company has since won numerous awards and recognition for their
economic impact on the community.
Today, she volunteers to talk in classes for other new small
business owners, sharing her experiences and acquired wisdom.
"People say I am very inspiring, because I am an
experiential type of teacher and has tackled all sorts of
problems." Her main advice to entrepreneurs? "Never
give up. Be determined. When a door shuts in your face, look for
an open window.' She likewise stresses the need to be flexible:
"People who are fixed mentally set themselves up to fail.
You have to be flexible. You have to have at least three plans -
Plan A, then if something happens, you have Plan B and C."
Wendy still has a long way to go. She is planning to build a
new facility to allow her to increase production. But her goal
now is to have more balance between her life and her business.
"For a while, I was working too hard and not taking time to
smell the roses - or the balsam!"
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