Many entrepreneurs start their own companies after seeing
potential business opportunities from their employers. Barry
Edwards, President of the Louisiana-based Creative Presentation,
Inc. saw an unclaimed yet promising niche in the computer industry
that his employers failed to see. Though young, inexperienced
and without capital, he took the leap of faith and started his
own company specializing in visual communication systems.
Creative Presentations (http://www.creativepres.com)
was founded on November 2, 1990 in New Orleans, Louisiana,
providing companies with a more effective means to communicate
using electronic presentation methods and visual equipment. The
company has become the leading provider of projection systems in
both Louisiana and Texas offering client services such as
integration, design and consultation for creating high
technology environments. From simple projection systems, the
company has since expanded to provide "meeting room
solutions" that integrates an entire room from floor to
ceiling - cables, sound system, projection screen, control
panels, electronics - to help customers communicate better
visually.
Barry's
Gain, His Employer's Loss
While working as the top salesperson at a computer franchise,
Barry attended the Computer World tradeshow and was impressed
with the presentation equipment on display. It was 1990, and
presentation technology was at its infancy. The industry was
brand new. "The equipment was really poor at that
time," he recalls. "Pictures came out in eight shades
of gray. But I knew this was going to be a good technology. And
I just know that it was going to take-off."
Excited with his find, he went back to his office and tried
to persuade management to purchase a line of computer projection
equipment. Barry believed in the strong potential of the
presentation products. "I knew I was going to be a good
seller (of this technology)," he adds. Unfortunately, the
management did not show any enthusiasm for the potential
opportunity. "The company I was with did not believe that I
could do it," he says with a sigh.
The rejection of his proposed idea only added to his growing
frustrations with his employer. "I was experiencing
difficulty back then with the way the company was
operating," he remembers. "I didn't like the
management style. I didn't like the leadership, direction and
technology. These three things made me realize that it is not
working here."
Undaunted by his frustrations, Barry believed that "in
the middle of difficulty lies an opportunity" -- a quote
from Albert Einstein that he takes to heart. "So I prayed
for direction from God. I didn't know what to do." Then, he
was hit with a flash of inspiration: he was going to sell the
presentation equipment himself, in his own home!
He struggled with the decision for two months. He was young,
inexperienced, and about to start a family. But he was
determined to do it. He knew that computer projection systems
were a growing business in other parts of the U.S., and his
faith, determination, and passion pushed him to overcome his
numerous obstacles. "I always felt at peace when I prayed
about it. I felt confident to try. I felt a strong faith in my
ability to do it. With my wife behind me in this decision, and
with this technology about to take off, I just knew that this
would be a great thing."
Not having enough business knowledge, he went on to educate
himself on the rudiments of running a business on your own.
"I did my research; checked a lot of materials from the
Small Business Administration - how to start a business, manage
a business. I attended seminars." He also sought the advice
of SCORE; a non-profit organization dedicated to providing
advice to entrepreneurs. "So I did my homework. I'm gonna
do it!" he exclaims.
To raise capital, he went to different banks to inquire about
a business loan, but they had no confidence that he, a "25
year-old kid," could be successful in marketing an
unheard-of product line. Instead, he borrowed $7,000 from his
family. Susan, his wife, was extremely supportive and agreed to
use their entire $3,000 in savings they had set aside for the
birth of their first child. With this $10,000, he purchased the
initial demonstration equipment on C.O.D.
It was a huge gamble, but it sure did pay off.
Home-Based
Working Dad
Barry incorporated his company Creative Presentations in
1990. He was then 25, with no line of credit, a computer
borrowed from his former employer, a donated desk and file
cabinet. Nonetheless, he was ready to go forward with faith and
start his new career as a home-based working dad.
He began going through the yellow pages, talking about the
technology to whoever was willing to listen. He focused
initially on marketing within a 100-mile radius. No one else in
Louisiana had started a company entirely focused on electronic
presentation equipment and the products were from an unproven
technology with unknown manufacturers. "It was kinda
difficult," he confesses. "I was young; I was married.
I didn't have much experience."
Barry operated the business by himself out of a 10' x 12'
room in his home, working about 12 hours a day. He took care of
the baby while his wife went to work. "My wife was working
full-time - that was important because if she wasn't, we
couldn't have started the business."
He knew the disadvantages of working at home, so he took
pains to make his home business appear like a solid and
well-oiled business. "That is one reason why I
incorporated: I wanted to make my company look big."
Given the nature of his business, he understood the
importance of image: letting potential customers know that he
works alone might be the kiss of death for his fledging
enterprise. His customers expect after-sales support, and
clients may not touch him with a ten-foot pole if they know that
he is a solo operator. To camouflage this fact, "I did not
use the title of President." Barry says. "I used the
title of Sales Manager. Because if I use the title of President,
they would think that this is just a young kid: he might fold up
shop anytime soon and he doesn't have any support. The Sales
Manager title gives the impression that I am reporting to
someone else and that I had more support."
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Another strategy that he used is to sign up for a Mailboxes
Etc. business address, instead of using his residential address.
He also made sure that he comes to his clients, not the other
way around to prevent them from discovering the simplicity of
his business operations.
Receiving phone calls from clients became an interesting act
of role-playing. As he relates those days, "When I answer
the phone, I would pretend that I am Barry's assistant. I would
answer in one voice, then I would put the client on hold, then
answer in my own voice."
Being a work-at-home dad became particularly challenging.
"If the baby cries, I'd tell the client on the phone that
what he or she is hearing is a sales representative who just
lost his sales."
Nevertheless, his approach with people worked and he made it
through the first year of challenges, finding it to be very
exciting. Barry put all of the profits back into the company,
investing in more demonstration equipment, expanding product
lines, and eventually attracting some extraordinary individuals.
After a year, he hired his first employee, not in Louisiana,
but in Dallas! "My first employee was a branch office
person, so it is kind of peculiar." As sales grew, he began
hand-selecting exceptional team members to help build his
company. He started hiring personnel in sales in Louisiana a
year and a half later. Two more staffs were added two years
later: one sales representative in Dallas and another one in
Louisiana.
For three years, he operated out of his 1,400-sq. ft. house.
Now with four people working full-time for the business, plus a
wife and a baby, the house has become too crowded. In 1993,
Creative Presentations moved out of Barry's house into its own
office.
The
Change into a Serious, Thriving Business
Business grew steadily, and today Creative Presentations has
six branches that employ a total of 40 team members throughout
Louisiana and Texas. Barry's investments have proven wise, as
the company has demonstrated an impressive record of financial
and personnel growth. Sales have grown from $180,000 in 1991 to
$11,000,000 in 1999!
As a company, Barry has chartered a new course that places
less emphasis on the products and more importance on service.
The company has developed new capabilities in the area of
integrating various high technology audiovisual products into
boardrooms and conference centers. As a result, Creative
Presentations is now the number one dealer for InFocus Systems
and Sharp in the States of Louisiana and Mississippi. These two
companies are the top two manufacturers in the industry.
Furthermore, Creative Presentations is moving towards full
immersion into the exploding market of video teleconferencing
and distance communication technologies.
At the growth stage of his business, he considers cash flow
and personnel as his main challenges. Learning how to lead and
manage people was an area that he was initially weak at. "I
had to learn how to lead people," he says. Comparing the
people-management skill to riding a bike, "You don't learn
(how to manage people) until you do it. I wasn't a good leader
in the beginning." Today, one of his company's focus is to
develop innovative people and systems, institutionalizing such
programs as Wellness and Community Outreach that allow members
of various departments to come together and organize
company-wide activities. As a result, his company has been able
to attract above-average people, an accomplishment that he is
proud of.
Moving
On
Looking back, Barry has proven to be a skilled risk-taker who
has demonstrated an intuitive ability to recognize unfilled
needs in the market. His eye for innovation spills over as an
asset to all areas of the business, as he is continually seeking
out and listening for new ways to improve life for the company's
clients and team members.
His advice to other would-be entrepreneurs? "Keep your
expenses down. Be the best at what you do; but don't try to be
all things to all people. Specialize. Focus. And learn how to
deal with people and treat them the way you want to be treated -
it is critical."
Barry emphasizes the importance of research: "You've got
to research the industry; you've got to know the industry. You
have to know what is happening nationally and globally, and
think how it can work in your local market." As a
brick-and-mortar business, he saw that the presentation industry
was a burgeoning business in other sites. "I saw the need
in our city."
Most importantly though, entrepreneurs need to know how to
run a business. "Even if you have a good idea, if you
cannot implement it and make it work, then the business will
fail."
Barry Edwards has come a long way. Starting from scratch,
"doing everything on my own without outside help; and
growing it at this point with no large capital investment"
is his greatest business accomplishment. Barry has a tremendous
amount of energy, which is balanced well between his
entrepreneurial and technical abilities. That is, his talent
lies both in successfully starting ventures and following
through with the focus and attention it takes to sustain them at
a level of excellence.
In May this year, the U.S. Small Business Administration
awarded him the Small Business Person of the Year for the State
of Louisiana. He also received Top 20 Finalist for Entrepreneur
of the Year honors for 1996 and 1999; and became a Nominee for
Entrepreneur of the Year for the years 1997 and 1998. He was
also honored by City Business as one of the 40 Faces of the
Future of New Orleans. The award honors 40 young professionals
whose success in businesses and organizations are setting the
pace for the future.
From a $10,000 loan to an $11 million dollar business in less
than 10 years, leaving his job was the best decision that Barry
Edwards has ever made.
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