Successful entrepreneurs do not know the meaning of resignation.
Their lives are comprised of constantly reaching for what others
think is not possible. Ruth Ellen Miller was told, "No, it
can't be done" too many times when she broached her
business idea to more established enterprises in her field. With
sheer determination, talent and creativity, she not only prove
her detractors wrong, but she emerged as the leader in her
field.
Ruth Ellen Miller is co-founder and President of NoUVIR
Research Company, the leading manufacturer of fiber optic
lighting systems specifically designed for museums and historic
buildings. Based in Seaford, Delaware, NoUVIR's illumination
systems are no ordinary products: the company has created a
technological breakthrough with fiber optics that produces
pure-white, stone-cold light. An invention of Ruth Ellen and her
father after three years of intensive research, the light
emitted from NoUVIR's fiber optics has absolutely no ultraviolet
energy and no infrared energy. Hence, the name of the company,
NoUVIR, which stands for No UV (UltraViolet) IR (InfraRed) rays.
Protecting the National Heritage
Ruth Ellen co-founded her company in 1990 to achieve one
goal: to provide non-damaging illumination for our national art
and historic treasures. Ruth Ellen and her father, who are both
scientists, were concerned with the damages caused by light on
exhibits. For years, no one knew why or how to prevent this
damage. As Ruth Ellen explains, "A museum that we supported
before hired the best lighting designers and bought the best
lighting systems they could when they built their facility. In
five years, however, they found that things were
damaged on display." The Millers are lovers of fine art and
historical preservation, and they felt compelled to discover new
technologies to stem the damage caused by light on artifacts.
Her resolve to find solutions to the problem was strengthened
at a meeting of Illumination Engineering Society, where a
representative from the Smithsonian complained about all the
things that have been destroyed or harmed by light. "The
signatures on the Declaration of Independence can barely be read
because of severe fading, " she recounts. "So we
became concerned with saving our national heritage. We decided
to develop non-damaging fiber optic lighting products
specifically to protect artifacts."
The father and daughter team approached some of their design
clients in the lighting industry
for support. Instead, the industry bigwigs told them that it
could not be done. According to Ruth Ellen, "we were told
that (1) we could not get enough light through fiber optics or
create practical light sources; (2) no one could remove all the
heat and ultraviolet light from any light; (3) no one can make
smooth perfect beams with any small light fixture, let alone
something miniaturized; and (4) most of all, museums were too
small of a niche to support any lighting company." The
rejection only strengthened their resolve to develop the
project.
Born of Sweat, Tears and Cash
In 1990, the Millers began their intense research to create
the product line. With their knack for quantum physics (the study of
the interactions of photons on matter) and mathematics, they
conducted hundreds of tests to develop fiber optic lighting
systems with no ultraviolet and infrared rays.
"Giving birth to revolutionary technology is one of the
hardest things you can attempt," Ruth Ellen says. "New
products don't just happen. Breakthrough inventions are born of
sweat, tears and cash." They needed to create an extremely
high-tech product that was cost effective and easy for typical
museum employees to use.
The family tapped their savings to finance the venture, and
went on for 3-1/2 years with "absolutely the minimum
of income." As Ruth Ellen remembers, "At the start,
convincing anybody to invest in it or convincing a lighting
company to come along with us - absolutely no way." She
talked to her father, who was then coming into retirement, into
joining her in this business. To finance the business, "we
worked at every consulting job, every odd job we could to put
money into the NoUVIR project."
The father and daughter team went to work in the drawing
board in a small R & D facility
owned by the company of Ruth Ellen's father. They also worked
nights at home. "I will never forget assembling fiber optic
luminaires for
a major museum on a folding table at home while watching late
night TV.," Ruth Ellen recollects.
After three and a half years, they finally did it!
Once the prototype was developed, word about this innovative
new product spread fast in the museum community. Convincing
curators that this is the kind of lighting they needed, became
easier. "Once we made the product, I could hand it to
them, and they could hold a bright light source in their hand
that was cold," Ruth Ellen recalls.
The first museum to use NoUVIR's lighting system was the
Autry Museum of Western Heritage in California for an exhibit of
various artifacts provided by the National Archives. "Using
only one light bulb, we lit five cases of historic artifacts,
including the check the U.S. sent to the Czar of Russia to
purchase Alaska." The Autry Museum was given only a month
to display the artifacts, but a presentation of the breakthrough
lighting technology convinced the National Archives to extend
the exhibit to four months.
The Start of Something Big
As acceptance of major museums grew, Ruth Ellen knew they
needed to formalize the business. "My problem was that
there was just my Dad and I, and we knew that we have to start
hiring employees to assemble things," according to Ruth
Ellen.
In 1995, the Millers decided to leave Pasadena, California
and move to Delaware to flee the high taxes and regulations that
could inhibit their growth. Together with her parents, Ruth
Ellen packed all their personal belongings, with the business
inventory and computers into a rented semi-truck and moved 3,200
miles to a new state.
As she looks back, "Delaware is a superior state to grow
a business with low taxes, less regulation, more facility for
the dollar and best of all, leaving us more money for further
R&D and for growth. It was one of the smartest things we
ever did."
NoUVIR Research was first housed in an antique store, that they
expanded into a manufacturing facility in Sussex County, Delaware. Right
next door to the facility was an 1836 Victorian mansion that
Ruth Ellen and her family bought and restored. The house is more
than an aesthetic masterpiece. It is a fiber optic education for
historic houses and museums. The house is lit by cold fiber
optic "flames" from whale-oil ships' lanterns, antique
kerosene lamps and chandeliers, gaslight chandeliers and wall
sconces, tubular-wick oil lamps, and other period lights and
lighting fixtures. The mansion is now a school for historic
building restorers, showing how to light entire rooms without
destroying the architectural styling.
Warding Off the Corporate Predators
However, a business is never without challenges. Small
manufacturing companies oftentimes fail to dominate their
industry because of capital limitations and large business
competition. NoUVIR faced all these, and more.
In any successful business venture, sharks and predators
can't be far behind. To prevent patent infringement,
particularly from large companies, Ruth Ellen made sure that
they have strong and thorough patents.
"Fiber optics have been around for a long time, and it
has been used for lighting for quite awhile. But we were the
first to analyze the physics to really make the breakthroughs."
Despite the high cost of patent application and issue fees, the
broad patents were obtained to protect their inventions and the
company. As she puts it, "The patents are the only things
that kept us from being eaten alive." Years ago, NoUVIR
challenged a major multinational company that was infringing.
But faced with a whole family of intelocking patents, the huge
company withdrew their infringing products.
NoUVIR lighting systems can extend the life of museum
exhibits by at least three times, and in some cases fifty times
longer than any conventional light source. It typically
saves 70 percent lighting energy. Given its unique technology,
NoUVIR's fiber optic lighting system was awarded with 16 U.S.
Patents, with additional patents pending.
As a small manufacturer, Ruth Ellen needs to keep abreast of
all technological developments in their industry. "We had
years of knowledge about dozens of different manufacturing
processes, decades of experience in lighting, and of course
studied patents and trademarks," according to Ruth Ellen.
"But to overcome, we had to read everything we could find
on the subject, most of it boring and a lot of it simply
wrong."
Good inventions, however, do not necessarily make a
successful company. Ruth Ellen's educational background in
business and entrepreneurship helped her translate a
breakthrough invention into a marketable product.
"We also had to work hard at sharpening all of our
business skills from marketing to tax planning. A small error, a
misjudgment will kill a start-up. So by carefully planning every
penny, we got the most of our limited resources and invented a
new industry."
NoUVIR Research is an aggressive, small company with a highly
motivated, multi-tasked staff operating as a team. Essentially,
NoUVIR assembles each order from parts in inventory and usually
slips in a few days, meeting the specific needs of
the individual customer. At NoUVIR every employee knows sales
and is highly trained in customer service. They work
whatever hours are necessary to complete a project on time. Ruth
Ellen insists on high standards of
quality, as this will, in the long run, determine their fate.
Directions for the Future
Today, the NoUVIR is the leader in museum fiber optic
lighting systems. They have lighted important documents,
artifacts and paintings from such esteemed institutions as the
Smithsonian, the Folger Shakespeare Library, and the Library of
Congress, among others. The Millers have had the privilege of
casting light on Thomas Jefferson's handwritten draft of the
Declaration of Independence, Abraham Lincoln's draft of the
Gettysburg Address and the draft of the Emancipation
Proclamation, and first edition "Prince of Wales"
Bible given by King James to his son.
Not discriminating between highbrow art and popular culture,
NoUVIR has also lighted Dorothy's sparkling red shoes in The
Wizard of Oz, champagne bottles brought up from the Titanic,
Babe Ruth's baseball uniform, Marilyn Monroe's famous white
subway dress from The Seven Year Itch, Faberge's delicate
Dandelion Puff floral pieces, even a Shakespeare manuscript
lighted by a fiber optic candle in a 1500's candlestick.
NoUVIR's clientele has expanded to include expensive homes
and commercial applications like restaurants and stores. As Ruth
Ellen puts it, "I didn't realize that silk dresses are so
expensive because they have to be hand-rotated in the stores every
10 to 15 days. If not, the store lights will fade the dresses. I
didn't know that meat in the counter discolor in just two to
three hours because of the light. The damaged merchandise
increases the cost of sales for the store.
But her focus still remains on her vision - to save our
national heritage. "I want to light every major treasure in
the country. I want to start lighting private collections so
that in 10 or 20 years from now when they get into
museums, they are still in great shape."
Keeping the Creativity Alive
Creativity and ingenuity pushed NoUVIR to the top of its
game. But it is the solid teamwork between Ruth Ellen and her
father that serves as the solid foundation of the business.
Ruth Ellen's father is the company's Vice-President - a
situation that others find interesting. As she puts it,
"people expect conflict, and they are surprised when it
isn't there."
"My dad and I will argue on some fine points of physics,
trying to figure out what exactly photons do inside of an atom.
Sometimes I'll tell him that I think you're wrong but we'll have
it your way. Sometimes he'll say, 'I think you're wrong but
you're the boss.' There isn't a conflict there, and there is no
ego."
Ruth Ellen belongs to the new breed of small business
entrepreneurs -- highly trained, technically sophisticated and
armed with ample business savvy. She is a gifted artist and a
scientist, working to produce a system to protect and preserve
art and history.
Most of all, she has proven that it takes skill and guts to
create a successful business. She has proven that a small
business can be dominant in its field through a combination of
quality goods and smart business practices.
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