As a result of the ITelagen and MPG alliance, over 80,000 MPG patients are benefiting from multiple doctors having seamless, real-time access to a patient’s full medical record, regardless of which MPG location they’re visiting. More than 350 MPG physicians and staff throughout eight Manhattan medical centers now have instantaneous access to a patient’s full and up-to-date medical record, improving efficiency, reducing costs and errors, and most importantly, enhancing the quality of patient care.

Continuity of care is ensured, safety is improved and the patient experience is significantly enhanced. Likewise, physicians now know they have the most up-to-date and complete information necessary to better assess past medical histories and make the most informed treatment decisions possible.

“Supporting 350-plus employees across eight geographically disperse medical centers in the Borough of Manhattan is no easy task,” explains Joel S. Taylor, MPG’s chief technology officer. “ITelagen helped us complete this task with ease, professionalism and a sense of urgency. They have been instrumental in the success of our EMR implementation and they are providing the crucial support we need moving forward.”

ITelagen has worked with MPG throughout every step of its EMR implementation, providing a fully staffed IT department with the scalability and expertise to keep MPG’s hardware, software and people running smoothly. Today, MPG is experiencing much greater efficiency, discrete reporting capabilities, quicker billing and a reduced revenue cycle.

“One of the most critical aspects of any EMR implementation is the reliability of ongoing, post-implementation service and support,” says John O’Keefe, chief executive officer of ITelagen. “An organization with the size and reach of MPG – impacting so many patients across the city on a daily basis – needs absolute confidence that all of its IT needs will continue to be met. That’s what we do. And since we’re focused on keeping the systems up and running, MPG’s physicians and staff can concentrate on their primary goal: providing high-quality, family-friendly medical services to their patients.”

ITelagen’s services are powered by its industry-leading ITAgent™ and ITVision™ desktop management platform and client-based agent architecture, delivering service to customers at a fraction of the time and cost of traditional IT initiatives. The company’s desktop management platform operates in a fully HIPAA-compliant, SAS-70 Type II compliant data center, maintaining system and network security at all times.

About Manhattan’s Physician Group

Manhattan's Physician Group www.mpgcares.com  is a multispecialty medical group comprised of nearly 100 physicians who strive to provide high quality “Family Friendly” medical care to the community. With eight convenient locations throughout Manhattan, they are able to offer comprehensive and coordinated healthcare and are Manhattan’s largest multispecialty medical group.

About ITelagen, Inc.

ITelagen (www.itelagen.com) brings electronic medical records, practice management and claims management solutions to small- and medium-sized medical practices. ITelagen’s subscription-based service includes hosting and management of EMR applications and proactive onsite and remote IT support for all aspects of a practice’s computers, network and staff. ITelagen offers solutions for practices of any size and specialty, and tailors every implementation to the unique needs and budget of each client. For more information, please visit ITelagen on the web at www.itelagen.com.