The Lenovo Aisa Pacific CRM is planned to develop a call center management or a marketing management system for Lenovo in the Asia Pacific region. The application will eventually help Lenovo capturing leads and storing data in a secure and manageable application.

Lenovo runs numerous promotional campaigns in the Asia Pacific region and needed to develop a web based application to manage all of them. <a href="http://www.zed-axis.com/">Zed-Axis</a>’ application development team incorporated various functionalities to manage all the data captured through these campaigns.

As a multi user application, Lenovo required the application to be managed by three users: Application Administrator, Call Center Agent and Marketing Manager. Hence, <a href="http://www.zed-axis.com/">Zed-Axis</a> created three different logins with different functionalities depending on user’s role. Also, <a href="http://www.zed-axis.com/">Zed-Axis</a> provided a ‘Train the Trainer’ training explaining every minute detail about the application to Lenovo’s staff.

This workshop enabled Lenovo’s training staff in further training of the application’s users, and helped them use CRM application efficiently. To add further, authenticated users can easily operate the application with help of a user manual provided by <a href="http://www.zed-axis.com/">Zed-Axis</a>. The detailed manual explains every function of the application and makes it easy to handle for the user.

<a href="http://www.zed-axis.com/">Zed-Axis</a> followed a well-defined quality control policy to ensure smooth functioning of the project through out and a timely delivery for the same. The Application Development team implemented latest technical insights to make this project a success.