“The iYogi tools and services are a useful part of our go to market
strategy by reducing the hassle and resources required in pre-sales
presentations and product demos,” said George Kafkarkou, senior vice
president and general manager, Internet Security Business Unit, for CA, Inc.
“iYogi’s complete range of pre-sales services provides prospective customers
with a thorough overview of our channel program, which ultimately helps us
close business faster and easier.”
To date, iYogi has exceeded CA’s service level agreements. iYogi’s
service can also set up software post-sale on customer computers and servers
remotely, thereby shortening installation and adoption times for CA’s
security software.
“We are excited to be working with a Fortune 1000 company like CA and
encouraged by the customer and reseller reception of the service to date,”
said Uday Challu, CEO & Co-founder of iYogi. “It is a natural extension of
our global service delivery model and makes sense in shortening the time to
value for the channel and customers.”
ABOUT IYOGI
iYogi is a global on-demand services company that provides personalized
computer support for consumers and small businesses in United States, United
Kingdom, Canada and Australia. iYogi’s unique model, including proprietary
technology iMantra and highly qualified technicians, is designed to
eliminate computer-related stress and keep millions of digitally dependent
consumers and small businesses always protected and productive.
Only iYogi
-- with its proven global expertise delivery model, intelligent customer
insight systems, 60-second telephone response times, easy-to-use self-help
tools and automated PC optimization services – offers users a simple yet
comprehensive path to digital serenity. iYogi has perfected the remote
technical support model to overcome the current limitations of in-store,
on-site, or call center services to become the fastest growing provider of
support in the industry.
Major resellers and technology companies are
increasingly turning to iYogi to improve customer satisfaction, reduce
return rates, and deliver a compelling new-value added offering to
customers. For more information on iYogi and a detailed list of technologies
supported, visit: www.iyogi.net .
