URAC Health Call Center standards apply to organizations providing triage
and health information services to the public when conducted by telephone,
via Web site or other electronic means. The standards assure that registered
nurses, physicians or other validly licensed individuals perform the
clinical aspects of triage and other health information services in a manner
that is timely, confidential, and includes medically appropriate care and
treatment advice.
"We are excited to have achieved this significant industry
accreditation. We are committed to always providing an outstanding level of
quality clinical services to our clients and their members." John Erwin, CareNet President
Since 1988, CareNet has established itself as a progressive leader in
care management services by delivering high value healthcare solutions and
wonderful customer service. "I applaud our committed team for all their
efforts toward ensuring we deliver the great 24/7 service our clients
receive," Erwin says. "By applying for and receiving URAC Health Call Center
Accreditation, CareNet has demonstrated a commitment to quality of health
care," said Alan P. Spielman, URAC president and CEO.
"Quality health care
is crucial to our nations welfare and it is important to have organizations
that are willing to measure themselves against national standards." URAC, an
independent, nonprofit organization, is a leader in promoting health care
quality through accreditation and certification programs.
URAC's standards
keep pace with the rapid changes in the health care system, and provide a
mark of distinction for health care organizations to demonstrate their
commitment quality and accountability. Through its broad-based governance
structure and an inclusive standards development process, URAC ensures that
all stakeholders are represented in setting meaningful standards for the
health care industry. For more information, visit
www.urac.org .
For more information about CareNet, call 1-800-809-7000, or visit
www.callcarenet.com.
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Audrey Butcher San Antonio, TX
