Everyone knows that the only way you will get things done in an
organization is to use your authoritative position as a reason for your
employees (and others) to listen to you.
Right?
Well - no.
We're telling you right now, influence without positional authority is
not only possible, it's essential if you want to achieve anything meaningful
in your organization. And, you must exercise it to evoke positive change.
And yes, it can be used with your employees, but it can also be used with
you peers and with your boss. We all live in a 360-degree organizational
world. We have yet to meet one executive who can achieve the results desired
solely by using positional authority
As you delve deeper within this article, you will soon realize that you
can motivate others to higher levels of performance and also impact
positively not only the morale of your employees, but also the morale of
your peers. The result you get more work done and a higher level of
cooperation. It's not the Holy Grail, but it is a critical ingredient to
getting work done in an organization
Influencing without Positional Authority Strategy #1: Build Positive
Relationships
We estimate that more than 80% of the time we spend as coaches to
high-performance leaders - is spent on helping leaders manage the transition
and work their way through performance issues with others.
You will fast-track and gain altitude in your career as a leader when you
learn and practice the keys to building strong, effective interpersonal
relationships with others. And, it starts with recognizing that nothing
happens until a relationship is developed.
Building a relationship includes:
- Having the other person's best
interest in mind win-win verses win-lose
- Understanding and respecting
the other person's work style and key needs/expectations .
- Understanding and
respecting personality differences
- Finding areas of mutual interest
- Using exchange principles to enhance the relationship
Influencing without Positional Authority Strategy #2: Honor the Law of
Reciprocation
The law of reciprocation involves a mutual value for value exchange. To
effectively engage in the law of reciprocation, you must identify what the
recipient values. And we have much more to offer than many of us realize.
For example:
- Resources -- Money/funding, personnel, space
- Information
Competitive intelligence, industry trends, upcoming changes
- Organizational
support - -Providing support and resources for meetings or projects .
- Personal support -- Being readily available and supportive when a person is
stressed, vulnerable or perhaps just needs someone listen to them
- Reliability -- Doing what you say when you say you will do it
- Gratitude
--Saying thank you, expressing appreciation for a person's contribution in a
way that is meaningful to them
- Excellence in service -- Producing beyond
the expectation of the other person
- Vision -- Identifying the future
direction, portraying excitement and confidence in the future, and in the
outcome of the project
- Rapid response -- This is self-explanatory
- Recognition It can be an award, a new project assignment or praise at a
public meeting
No matter what you offer, it must be meaningful to the recipient. Just
because we think we are providing something of value does not mean the
recipient agrees with us. To determine what is meaningful, we need to
understand issues such as:
- What do they need to succeed?
- How are they measured on their
performance?
- How are they rewarded? And what is their greatest reward?
- Career objectives
- Their key concerns (or fears if they will share it with
you)
- Key expectations (of their boss, peers, subordinates, their
constituents)
- Recognition / Privacy. Preferences of the individual and
considering the culture of the organization
- Interests outside the
organization
This means you must first build a relationship!
Influencing without Positional Authority Strategy #3: Participate in
Healthy Conflict
It's possible that as you work to influence others without positional
authority, that conflict will arise. Employees and team members will push
back, argue, and disagree?
Let's face it, some people like to argue, negotiate and play devils
advocate. In other words "they love a good fight".
Take note: Conflict is NOT bad or wrong. Engaged in the right way,
conflict is good. In fact, it's not only good, it's essential for
organizational growth and development. "Healthy conflict", that is vibrant
and candid leads to:
- Expanding ideas and perspectives
- Identifying more options
- Better
decisions
- Inclusion (individual value and contribution) rather than
reinforcing exclusion and a natural futility when not being heard
So learn how to appreciate and participate in healthy conflict.
Remember, a successful leadership career requires more that the hard
skills we learn in school. Success also requires that we recognize and
master the intangibles of successful management. And one of the more
powerful intangibles that is important to master is the ability to influence
others without authority. It will provide you with leverage and enable you
to garner more support than you would ever achieve on your own or through
positional authority alone.
Sara LaForest and Tony Kubica are management consultants with more than
50+ years of combined experience in helping organizations improve their
business performance. They say that trying to influence with positional
authority is just one way to sabotage your business. Get their complete
"Self-Sabotage in Business White Paper" at:
http://www.kubicalaforestconsulting.com/resources.php and uncover
the common, subtle ways you are harming your performance.
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Eric Gruber