While I was trying to process all of those unrelated businesses, she
dug into her purse and handed me a card that listed her as an Ambiance
Coach. I questioned her about that since it didn't seem to fit with any
of the businesses she'd mentioned. Amazingly, she said, "Oh, I'm also a
distributor for PartyLite Candles."
Doing four totally different businesses with different target markets is
the wrong way to establish multiple streams of income. Why?
1. You appear schizophrenic to everyone you meet. Although she was a nice
woman, I wouldn't recommend any of her four businesses to anyone because I
just don't know where her time and energy are being spent or how well she
would service a client.
2. You waste time and energy working to capture the attention of multiple
markets. Networking and building relationships take time. Most of the time
your different target markets are going to be hanging out at different
meetings and places. To connect with them, you need to be here they are and
that's a lot of running around.
3. Your mind has to keep track of systems and information for four
companies. Between policies, specials and product knowledge, you could spend
a day each week just staying informed.
Don't get involved in too many businesses and kill any chance of success
for any of them. There are two ways to create multiple streams of income
that make sense:
- Same target market, multiple offerings.
- Same offering, multiple
target markets.
In the first way to create multiple streams of income, you provide more
products and services to the same target market. For example, a personal
trainer might sell their clients hand weights, exercise DVDs, nutrition
counseling and fitness vacations.
When you add products and services to your mix make sure that you
understand your target market. Starbucks made a serious mistake in this
category years ago when they assumed their coffee drinkers would like to buy
the furniture found in Starbucks locations. They did not. The website tanked
within a matter of months.
However, Starbucks does have a number of multiple streams. In their
stores, they sell coffee machines, mugs, chocolate covered coffee beans and
lunch items. You can also purchase their coffee and bottled frappucino in
grocery stores and I'm not sure if it's nationwide yet, but Starbucks just
launched a line of ice cream. These items have added some nice multiple
streams of income for them while serving their target market.
The second way to create multiple streams of income is to market the same
product or service to multiple markets. If you are a small business, and
especially if you are a solopreneur, this approach is more difficult than
the first one because you have to have the time to research and get in front
of two to three distinct sets of people.
An example of an industry that does this well is the airline industry.
They provide one service: flying people from one destination to another.
Most airlines cater to three distinct target markets.
- Business travelers
- Vacationers
- Affluent travelers
Airlines offer levels of service for each distinct traveler. Affluent
travelers pay a premium to sit in First Class, get served meals off actual
plates and get on and off the plane first. Airlines working to garner the
business travelers offer a business class section with a bit larger seats
than coach class and tout the features of their airport lounges where
business travelers can conduct meetings, log onto the Internet or relax away
from the chaos of the main terminal. Lastly, airlines partner with hotels,
travel agents and travel websites to lure the vacation travelers to use
their service.
There are a few benefits of offering a single service to multiple target
markets. If you only have one service you can keep refining and honing that
service to make it the very best. If one target market stops or slows down
their purchasing, the business can focus on marketing more heavily to their
other markets.
We have seen this happen this year. Business travel is down, partly due
to the economy, but partly due to technology that allows web-conferencing
and online trainings. As a result, airlines are stepping up their vacation
packages and advertising to vacation travelers.
Not all airlines take this one-service, multiple streams approach. For
example, Southwest Airlines targets the bargain hunting traveler. This
traveler wants the least expensive seat even if it means standing in lines
and not getting served any food. To add some multiple streams, Southwest
sells food and you can purchase a more expensive Business Select ticket
which allows you to board the plane first.
When considering which approach is best for your business, consider the
following questions:
- What other products and services compliment your main product or
service?
- How likely are clients/customers to want to get those additional
items from me?
- How large and how stable is my main target market?
I recommend building multiple streams into your initial business model,
even if you aren't going to launch them for a year or two after you start
the business.
(c) 2009 Leah Grant Enterprises LLC
New Business Mentor Leah Grant publishes Startup Success, a weekly
enewsletter. If you're thinking about starting a new business or are in the
early phases of entrepreneurship, get your FR.EE New Business Startup Kit
including the Secrets of Successful Business Owners audio at http://www.leahgrant.com