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August 30, 2008 ( PowerHomeBiz
) - Lake Placid, NY
-- Over half of all Americans between the ages of 15-34 consider themselves
active social network users. They regularly visit well-known social
networking sites, such as MySpace or Facebook, or log onto specialty social
networks, like Ravelry (devoted to the fiber arts) or GroupRecipes (for the
foodie set). While industry research tells us that television watching is
declining, especially among this age group, social network use is on the
rise: average users spend seven to eight hours a week online.
(news continued below))
This time spent on social networks clearly affects buying decisions. An
estimated forty percent of all social networkers say they use social
networking sites to learn more about brands or products they like, according
to GreenBiz.com, with twenty-eight percent saying they've had a brand or
product recommended to them by a friend.
The message is clear. Strategic use of social networking can help a
company grow. It's an effective use of target marketing, reaching out to
one's customers where they are.
However, in order to capitalize on social networking's power, you have to
do it right. Execution is everything. Make no mistake. Every time you log
onto Facebook, MySpace, or other social networking platform, you're
representing your company in a very visible arena. The world is, quite
literally, watching.
There are five common mistakes Nichepreneurs™ make when it comes to
social networking. Here's what they are -- and more importantly, how to
avoid them!
Mistake #1: Dismissing Social Networking as "Just a Fad"
Social networking may have emerged as a phenomenon only recently, but it
is a manifestation of something as old as time -- word of mouth! Customers
value the opinions of colleagues, relatives, peers and friends above almost
anything else. This has been true for generations. Social networking has
merely expanded the definition of friend. Technology has made it easier to
communicate with more people than ever before -- a person could have
hundreds of friends they've never once met in person. That's a power and a
privilege that no one is going to let just fade away.
Mistake #2: Mistaking Social Networking for Advertising
Social networking is a form of relationship marketing. It works best when
you view it as an opportunity to build your brand, a prime platform to let
your customer base know who you are and what you represent.
At the same time, you've got a fantastic chance to learn about your
customers. If you actually stop and read what they post, you'll learn a
tremendous amount about who your customers are and what's important to them.
Where else do you get your customer's pure, unvarnished opinions served up
to you on a silver platter?
Don't spoil this prime market research opportunity with unwelcome
advertising. It's fine to let people know you're in business, but that can't
be the only thing you bring to the conversation.
Mistake #3: Failing to Connect Online Interaction with Real World
Consequences
This mistake is often a generational problem. Nichepreneurs who grew up
before the Internet was such an omnipresent force can have a hard time
understanding how words on a computer screen can have real consequences on
the every day course of business.
Compounding the problem is the fun, freewheeling atmosphere prevalent on
many social networking platforms. It's easy to forget the potential results
when the commentary's flying fast and furious. However, your words can come
back and haunt you later. Remember -- it all counts! The days where an
organization can dismiss poor behavior with "It's just the internet" are
long gone!
Mistake #4: Using Sock Puppets
Sock puppets is the term applied to social networking accounts that are
created with the intent of hiding the poster's true identity. Individuals
often create sock puppets in an effort to avoid the real life consequences
discussed in mistake number three!
Sock puppets can be used to boost, support, or defend a company's
position. Conversely, they can be used to tear down, disparage, or make
negative commentary about a competitor's organization, products, or
services.
Either way, it is a bad idea! Many denizens of social networks are
incredibly tech-savvy, and it won't take them long at all to discover who is
really behind a string of negative or hostile commentary. Exposure can be a
public relations nightmare.
Honesty is the best policy. Either be willing to own your commentary, by
posting under your own identity, or don't say them at all!
Mistake #5: Overestimating Social Networking's Role
Social networking is powerful. It is influential. It is, in many cases,
free to participate in. However, it is NOT the end all, be all solution to
your marketing needs. While it is tempting to try to solve many of your
marketing challenges with social networking, it is important to remember
that social networking is a tool, not the only tool.
Use social networking efforts to augment your existing marketing efforts.
There are small, start up companies that market themselves solely via social
networking. However, this is a self-limiting strategy: even if you reach
every single person on that network, you're still missing out on a large
number of potential customers who never log on.
Keep your perspective. Social networking might not eat into your budget,
but it does take time. Realize that at best, social networking can
significantly augment and enhance your marketing and promotional efforts --
but it will never wholly replace it!
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Written by Susan A. Friedmann,CSP, TheNichePreneur™ Coach, Lake
Placid, NY, internationally recognized niche marketing expert working with
service professionals and small business owners to increase their target
marketing potential. Author: "Riches in Niches: How to Make it BIG in a
small Market" and "Meeting & Event Planning for Dummies." Claim your free
copy of the special report, "The NichePreneneur™ Mindset" at
http://www.richesinniches.com
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