Creating a culture of execution is a leadership issue. It combines
creating a "no-excuses, get-it-done" culture with the systems,
processes, and accountabilities that ensure things are done consistently
and well. But it's also more than a leadership issue.
Plan, execute, measure, celebrate
People at every level in an organization can get bogged down in planning
and strategizing without ever getting off the pot.
It's easy to guess which things in a company are measured and audited:
It's the things that people actually DO and do well. If you want something
done with fairly strong consistency, set measurable benchmarks.
But don't forget to put systems in place to see if the benchmarks are
being met. If a standard is measured in the forest, and no on is there to
audit it--does it make a difference? Not bloody likely. Why should it?
You can't monitor and audit every facet of your business, or you won't
have time to run the business. So where does execution matter most? It
matters most in the critical moments I call Moments of Truth--the moments
where execution can mean the difference between success and failure.
Focus like a laser on Moments of Truth
Moments of Truth are those critical times when a customer forms an
impression of you, deciding whether your offerings and their standards see
eye-to-eye. Though they vary from industry to industry and business to
business, every business has them. Define them, create measurable goals and
a way to assess progress, and GO.
Use weekly planning meetings in which each attendee declares focused
results following a clean process and you will create magic. These meetings
create the engine to keep people focused on doing the right things and
getting results in the areas that matter. It also reveals the "stealth
slackers"--those who are otherwise masterful at hiding and looking busy. Got
some of those?
Don't let "busyness" get in the way of business
Top performers don't just stay busy--they know how to get the RIGHT
things accomplished. Top performing leaders also know how to get their
people focused on doing the right things, especially those things intimately
tied to the Moments of Truth that can make or break a company. They know
that accepting no excuses from their team members means permitting no
excuses from themselves as well.
In the end, execution boils down to three crucial ideas:
- Define your Moments of Truth and how you will measure progress.
- Put
systems in place to instruct and assess, then hold people accountable
(including yourself).
- Celebrate victories large and small at every step
along the way.
Miracles are supposed to happen, but they require a steadfast, ironclad
system of execution and a leader who is committed to making the miracle
happen. So be the miracle!
Roxanne Emmerich is renowned for her ability to transform "ho-hum"
workplaces into massive results-oriented "bring-it-on" environments. To
discover how you can create a motivate employees to execute plans without
fail check out her new book – Thank God It's Monday. Now, you can get a free
sneak preview at:
http://www.thankgoditsmonday.com/preview_the_book/