Woodland O'Brien surveys all American Legend Home buyers regarding
several home purchase criteria within 30 to 90 days of closing. Survey
categories include: 1) sales staff communication, 2) warranty, 3)
product quality, 4) timely delivery and 5) follow-through of sales team,
among other topics. Survey results on home sales from October 2007
through May 2009 reflect that American Legend Homes is consistently
among Woodland O'Brien's top performers. For example, in the last six
month survey period:
- 100 % of homebuyers were "willing to refer friends and family to
American Legend Homes," up from a still impressive 95% in the previous
six-month period
- ALH received zero negative ratings in their overall
performance in categories such as consistent sales team follow-through" and
"communications"
- 100% of American Legend Homes reported 0% negative
ratings at delivery indicating, according to Woodland O'Brien, that "the
home acceptance, delivery and move-in process is nearly stress-free"
- American Legend Homes received 100% positive ratings in the builders'
performance category for customer service during construction and delivery,
with tremendously positive comments
- 0% of American Legend's buyers report
even "moderate disappointment" and 0% indicated dissatisfaction with the
product
- Customers indicated that American Legend was "extremely well
prepared for closing" with 90% reporting positively and 0% indicating
dissatisfaction
"The 'willingness to refer' measurement indicates very strong customer
satisfaction with American Legend Homes and a very positive overall home
buying experience," said Keith O'Brien, Woodland O'Brien partner, "which
translates into strong referral potential."
"Our goal is to provide the best
home building experience for our customers and we are working hard every day
to ensure outstanding customer service," said Vance Timm, American Legend
Home president and CEO. "I am thrilled to see such outstanding feedback from
our homebuyers, and we will continue to do our best to maintain and even
exceed our high level of customer satisfaction. Knowing that our buyers are
100% willing to refer us to their family and friends is something all of us
at American Legend Homes takes great pride in." For complete survey results,
visit www.AmLegendHomes.com
The Texas Association of Builders has recognized American Legend Homes as
"Builder of the Year." They build new homes throughout the Dallas and Fort
Worth metroplex including McKinney, Castle Hills near Carrollton and Plano,
Paloma Creek in Little Elm's Hwy, 380 corridor and Fort Worth. Their
award-winning, energy efficient and green built homes are priced from the
$130s to the $600s. American Legend Homes builds low maintenance garden
homes, patio homes, luxury townhomes, as well as single-family and
semi-custom homes. They offer flexible floor plans, striking architectural
detail, and impressive curb appeal. For information on locations, floor
plans and more, visit
www.amlegendhomes.com .
