Each of us have a limited amount of authority. And the positional
authority that comes with our title enables us to have some influence, but
far less than what is required to get the work done. In order to get things
done on time and with the highest quality expected so you can meet the
demands and expectations of our customers and those with whom we work, we
need to rely on others. And to do that, we need influence - but the right
kind of influence.
Influence is a Leadership Quality and a Management Skill
Influence is the ability to achieve our objective (to get work done) when
we do not have complete control or enough authority to accomplish our
objective. Influence is not manipulation. Done well and done right,
influence is also not:
- A demonstration of power
- A method to gain greater control
- A way to
promote your personal agenda
- A way to look good to others in the
organization
- A means of self-promotion
Influence is about mutuality.
While influence is a powerful tool for getting work done, there are
barriers that can stand in your way of influencing others. These barriers
cause us to rely on positional authority to get things done.
10 Barriers You Need to Overcome to Influence Employees and Your Peers
1. Fear - This is the number one issue that stops us from using influence
to get work done. And fear appears in many forms. It can be the fear of
failure, the fear of being rejected, the fear of appearing foolish, the fear
that we are not good enough.
Regardless of what you are afraid of, fear stops us dead in our tracks.
We don't succeed, we don't exert influence because we've convinced ourselves
before we even start that we may not or will not be successful.
2. Inability to develop real relationships -- People work with people
they like. They buy from people they like. They provide support to people
they like. To think otherwise is to miss an important component of
organizational success. It is impossible to exert influence on someone with
whom you have not developed a real and positive relationship.
3. Poor responsiveness -- The quicker you respond the more responsive you
appear. And if response is important to the person you want to influence,
you have just made a positive impression on them, and have often added value
by a giving them something they were interested in.
4. Overselling - This is not just an issue we see in sales people; it is
an issue we see throughout an organization regardless of an individual's
position. Overselling is annoying and it also communicates uncertainty in
your position. When a person says yes, and you continue to try to convince
them- what are you really communicating?
5. Quitting at No - Now, nobody likes rejection. Yet "no" is sometimes
the response we get when the timing of the request is wrong (i.e.,"no, not
right now"or "no, I need more information"). Oftentimes, an objection is not
a rejection. It's a request for more information and an opportunity for
further discussion. Don't let no be an immediate lost opportunity.
6. Perfectionism -- Too often, we believe that unless a project,
proposal, request is perfectly framed, it cannot move forward. This is dead
wrong. Perfection sends an unintended message of you being indecisiveness
and in the worse case it can create immobilization. While you may believe
you are striving for perfection, the other person wonders what's taking you
so long.
7. Over-Expressing Personal Beliefs -- Some managers and executives just
can't seem to keep their opinions to themselves. Have you heard a manager
criticize their peers, their tenants, their subcontractors with statements
such as "they just don't get it". Another danger is to express personal
political or social beliefs such as "the democrats version of healthcare is
socialized medicine" or "teachers are overpaid and they underperform".
Expressing personal beliefs has a way of tearing through an organization and
irritating others. (By the way, these two examples are examples only and do
not reflect either of our beliefs.)
8. Lack of Focus -- It's difficult to get work done or to garner much
respect if you go from one project to another; one idea to another; one
strategy to another and finish nothing. Often people will just give up, quit
listening or no longer support your efforts.
9. Poor Impression Management (Executive Presence) -- This is not just
about looking the part. It's about being the part. It's about managing your
image thoughtfully and not artificially. Like it or not, unsuitably
presented, tired, overweight, out of shape, sloppy people present a poor and
unconvincing image.
10. Lack of Gratitude -- People like recognition; they like to know they
are appreciated; they like to be noticed in a positive way. Ignore this at
your peril. Remember, if you are unwilling or think it's unnecessary to
recognize and express appreciation for others, your chance of influencing
them is remote.
Is One of the Top 10 Barriers Holding You Back From Influencing Others?
We have often found that one or more of the above behavioral traits is
present in individuals who believe (or who others believe) are less
successful then they either want to be or can be. These behaviors are the
intangibles that inhibit good performance. We believe these intangibles are
so important to recognize and attend to (if you see these in your own
thought processes or behaviors) that should you refuse to address them, you
will come up short of exerting the influence necessary to get work done on
time the right way.
About the Authors:
Management Consultants and Business Performance Improvement Specialists
Sara Laforest and Tony Kubica have 50+ years of combined experience in
helping small and large businesses accelerate their business growth in
record times. Failure to properly motivate your team is just one way that
you can be sabotaging your business. Get the full report on Self-Sabotage in
Business now at:
http://www.kubicalaforestconsulting.com/resources.php