 |
|
ab |
 |
|
|
May 23, 2009 ( PowerHomeBiz ) -
The telephone industry is full of complex-sounding jargon and acronyms, and the term PBX is one of them. While the term might sound like a new form of extreme peanut butter and jelly sandwich or another new daring sport, it actually represents one of the most common business phone systems used by growing companies.
To help end the confusion, my1voice, the small business virtual phone
service, sheds light on some of the factors small business owners should
consider when selecting a business phone service:
- Defining PBX. Private branch exchange, or PBX, is an
equipment-based business phone system that funnels incoming business
calls from a single phone number to several phones by way of extensions
and call-forwarding.
- Understanding the differences between traditional and virtual
PBX. Unlike a traditional PBX system that requires the purchase of
equipment, virtual PBX is a, cost-effective service that provides the
same kind of functionality as a traditional PBX but while using your
existing business telephone lines. This is done without adding any extra
equipment. A virtual PBX allows for easy online maintenance and
scheduling and can connect calls to any type of phone, whether it is in
or outside an office. Other features include auto-attendant, toll-free
phone numbers, call-forwarding, extensions, caller ID, call routing and
more. Traditional PBX services may offer similar features but with it
comes costly new telephone equipment, pricey maintenance and no
Web-based features like voicemail to e-mail.
- Lowering the cost to talk. A new, traditional PBX system can
cost upwards of $20,000 plus the cost of new phone equipment. A virtual
PBX like my1voice costs as little as $10 USD a month with no additional
equipment to buy since it works with an existing phone line and phones.
- Bringing a distributed workforce under one phone number.
Telecommuters and mobile employees are no different than anyone else in
the office to a virtual PBX. Assign extensions for workers outside the
main office, link them to a unified phone number and the system will
ring the call through, even if they’re across the country. One phone
number for an entire virtual office.
- Creating a more professional business persona. While a
“boutique image” often speaks to quality, a small business must take
care not to look too small. For example, if you’re out of the office but
don’t want to miss any calls, you can forward your extension to your
mobile phone. Or, you can set up the system to ring specific
high-priority numbers (such as your best customers or a vendor) to your
phone, without going through the auto-attendant. If you decide to let
calls go to voicemail, you can receive voicemail via email rather than
waiting to get back to your office to retrieve messages.
“The telephone industry is full of complex choices and IT jargon,” said
Joseph Nour, CEO of Protus, the provider of my1voice. “It can be
intimidating, particularly for small business owners who want to concentrate
on their own core competencies. my1voice levels the playing field by
allowing small businesses to manage their own phone operations via the Web
while giving the look and feel of a large, established corporation.”
For more information about purchasing a virtual PBX phone system,
my1voice offers a buying guide at
http://my1voice.com/resources/pdf/BuyersGuide_10_tips.pdf.
About my1voice
my1voice is a cost-effective, feature-rich virtual PBX phone system
designed specifically for organizations with one to 25 employees that want
professional-quality business telephone services without the overhead of
installing and maintaining special phone equipment. Unlike standard,
equipment-based PBX systems, my1voice allows businesses to obtain benefits
such as auto attendant, multiple extensions, voice mail and more whether
employees are inside or outside the company walls. My1voice is a
Software-as-a-Service (SaaS) business communications solution provided by
Protus. Other offerings include MyFax, the fastest-growing Internet fax
service used by individuals, small, medium and large business, and
Campaigner, an email marketing solution with advanced automation features.
Additional information is available at www.my1voice.com.
For more information, please contact:
Sue Rutherford
Protus
613 -733-0000 x519
srutherford at protus.com
Tracy Shryer
Tech Image
847-279-0022 x230
tracy.shryer at techimage.com
|
| ab |
|
|
