Businesses in South Asia have specific technology requirements. Earlier,
Indonesian contact centers would use traditional PBX as a central component,
and build applications on top of it, or integrate with 3rd party software.
Multi-point solutions, being prone to integration issues, would leave no
scope for innovation and scalability.
According to Mr. Tommy Gautama, Managing Director, Concent Solutions, "In
the past, call center owners in Indonesia had to look for multiple vendors
to build a complete Customer Interaction Management System, which brought in
a lot of complexity and hassles in terms of managing, running and owning a
system. Administrators had to manage multiple PBX and Voice Logger boxes."
Using an all-in-one solution, contact centers can link multi-site
operations to a single platform, and also automate multimedia queuing as
well as routing. Such a solution can also reduce costs by upto 70%. Vendor
hassles, downtimes and various IT-related issues cease to exist when
business switch over to such solutions. Only comprehensive, next-generation,
IP-based solutions would be able to take care of the complex demands of call
centers in future.
According to Mr. Sachin Bhatia, VP, Business Development, Drishti - "Call
centers in South Asia have accepted the fact that a unified technology
platform can show tremendous improvements in profitability and process
efficiencies. They need a complete technology solution that can manage their
unique requirements and adapt to changing business scenarios."
Drishti's all-in-one platform, Ameyo, offers comprehensive customer care
solutions that simplify integration-related issues in order to improve the
Customer Interaction Management systems of businesses in emerging economies
like Indonesia.
Citing the reason in choosing Drishti as a business partner, Mr. Tommy
remarks "Ameyo helped reduce the management overhead through its reliable,
extensible and flexible technology, while additionally cutting down costs.
We are sure with Drishti we would be able to provide the most advanced
integrated solutions to Indonesian contact centers."
Both Concent and Drishti believe that this partnership can help them
expand their presence in the Indonesian markets. "With Concent, Drishti is
sure of aggressively establishing itself in the Indonesian Market", says Mr.
Bhatia.
About Drishti www.drishti-soft.com
Drishti provides Contact Center Software & Enterprise Communications
Solutions. The Company creates innovative Communications technologies for
next-generation Enterprises, empowering them to dynamically manage their
Business Processes. Drishti's customers enjoy significant benefits in terms
of increase in efficiency levels, reduction in operational costs,
flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti's innovative solutions are running successfully at hundreds of
client locations across the globe. The Company has been awarded the BPONews
Best Contact Center Solution 2007, IP Contact Center Technology Awards 2008,
Member's Choice Award 2008, and the NASSCOM Innovation Awards 2008. Drishti
is also among the Deloitte Fast 500 Company in APAC, and Red Herring
finalists.
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Shashank Shalabh,
Drishti-Soft Solutions Pvt. Ltd.,
.
